Regional Director of Operations - Northern IL & Wisconsin

Regional Director of Operations Concerto Renal Services is an industry leader in nursing home dialysis. We are a rapidly expanding business with a simple mission: reimagining dialysis care, one community at a time. Our model focuses on ensuring those with end-stage renal disease receive the best possible care through a more convenient, centralized, continuous care model.Summary/ObjectiveConcerto is seeking a Regional Director of Operations to join its team! The RDO will be responsible for all operations in the Maryland region. The RDO is accountable for general market health, oversight of staffing/hiring, census, business development, physician engagement and both financial and regulatory compliance with CMS and CRS goals. The RDO will manage all Regional Managers in the region.An ideal candidate is a strategic leader who is able to take ownership and initiative to improve processes and operations as necessary. This candidate must be a strong team player and manager, who can lead a team and attract and retain talent as necessary. The RDO reports to the COO or Regional Vice President (RVP) as appropriate.Essential FunctionsPromotes quality standards through utilization of KDOQ guidelines, ESRD, regulatory requirements and CRS professional standards of careEnsures that all Regional Managers conduct monthly documentation audits and analyzes results of audits to determine whether there is a need for process improvementsEnsures compliance generally for the region: analyzes the results of the Regional Managers monthly facility audits to ensure compliance and determine whether there any process improvements are required; ensure timely and appropriate action to state survey recommendations; monitors quality patient outcomes and professional standards of care; collects other data, as needed for analysis of quality indicatorsOngoing maintenance and development of policies and procedures that reflect practice and assure safety and regulatory complianceResponsible for staffing for your team including interviewing, hiring, promoting, job performance, coaching, training, evaluation, relations, corrective action and terminationsConducts regular Regional Manager meetings to share information and concernsAccountability for cost efficient operations in the state including tracking compliance for the state overall in regard to hours and cost per treatmentDevelops (in partnership with the RVP, COO and CEO) staffing and supply budgets including the monitoring, assessment, and adjustment due to census fluctuationsDevelop strategic business plans for the stateProvides for and maintains patient, staff, and facility confidentialityTakes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely mannerDevelop and maintain positive relationships and communication with the Medical Director(s), Credentialed Nephrologists, and other departments at ConcertoTravel required up to 50%PHYSICAL DEMANDS AND WORK ENVIRONMENT:Must be able to do light lifting of at least 20 lbs.Requires mental, visual, and auditory attention to patients, customers, and staff.Work environment is characteristic of a health care facility with air temperature control and moderate noise levels.May be exposed to infectious and contagious disease/materials.Requires travel between facilities.QUALIFICATIONS:Previous Management experience preferredUnderstanding of CMS regulationsBasic Use of Microsoft Office including PowerPoint, Word, Excel, and OutlookUnencumbered drivers licenseCPR certificationWhy work at Concerto?Medical, dental, vision, short and long-term disability benefits401k match of 50% up to 6% of salaryPTOPaid holidaysDiscounts through PerkSpotEmployer Paid Employee Assistance ProgramOther Duties