Asset Management Specialist

It’s an exciting time to be at Hanscom Federal Credit Union! As a member of our IT Service Desk Team, you will join a dynamic team of dedicated individuals committed to delivering exceptional service to our members. Who we are – Hanscom Federal Credit Union Members-first – our members are our top priority. We make business decisions with our members at the top of mind. Integrity – we’re honest and committed to doing what’s best for our members and our company. What is right isn’t the same as what is easy. Teamwork – we are in this together and we all benefit from our success. Innovation – we identify new ideas for processes or products that will lead to positive changes and take the initiative to implement the changes. Empathy – we understand that communication starts by listening, understanding diverse perspectives, and caring about others’ sustained success. What we offer A full-time, permanent position that will reward you through either an incentive or bonus program. Medical, Dental, Vision, FSA, 401(k), Student Loan Paydown, and paid Sick and Vacation time benefits. A flexible hybrid work schedule environment. We are committed to fostering career growth and development – when you join our organization it’s not just a job. We look to develop your skills aligned to our business needs and help you progress in your career. Who you are – Asset Management Specialist You are a dynamic, detail oriented, intuitive person with the ability to develop relationships, build rapport and become a trusted team member. You are able to provide everyone you assist or support with a high level of service, have strong organization and multi-tasking skills, and are searching for a rewarding career where you are valued and respected. What you'll do Responsible for the daily and long-term strategic management of all HFCU software and hardware assets within the credit union; including procurement of new technologies, and the development and implementation of procedures for tracking company assets. Provide deskside support to branches over phone or in person. Cover phones and tickets queue during on-call and late shifts or as needed Image new workstations; setup new hire desks; and remove hardware if and when a person is terminated Procure necessary hardware, software and licenses based upon organizational needs Manage hardware assets from procurement to end of life Reconcile and submit hardware and software invoices for approval Ensure that we have adequate and valid licenses for each software always requiring a license Ensure that all IT contracts & warranties are captured in SD+ and maintained. As contracts are nearing expiration, reach out to IT owner and determine renewal requests. Coordinate renewal as necessary. Identify and apply proper data classifications to all assets Manage and maintain the hardware, software, contract and license inventories Help with branch closings and openings by removing or setting up workstations and other hardware Responsible for desk moves including moving hardware and other accessories to different locations Act as the asset deployment subject matter expert Manage hardware recycling and hard drive disposal, certificates of destruction Facilitate positive and productive vendor relationships such as sending workstations out for repair and receiving them after they are repaired Review, test and follow all HFCU ordering standards Prepare and present monthly and annual asset management, license and contract reports Assumes additional responsibilities as needed, required or requested, from time to time Knowledge/Skills/Experience Required: Strong desire to work in a purpose driven organization Bachelor's degree in information systems or information technology preferred; or equivalent experience Experience in IT procurement and asset management Must demonstrate strong oral and written communication skills, excellent customer service skills, and be able to handle pressure. Prefer candidates with demonstrated experience in analyzing and presenting data to management. Must maintain accurate record-keeping Must be comfortable in a fast-paced, dynamic environment, able to handle multiple tasks simultaneously. Must be able to work independently and be self-motivated Must possess strong interpersonal skills required and able to work independently on assignments. Must be able to see structure and bring order to undefined (or poorly defined) processes, as well as develop and implement processes, are a necessity. Physical Demands/Conditions Required: Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Education Required Bachelors or better in Information Technology or related field Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)