Product Manager with ICX

Role : Product Manager for ICX (Integrated Customer Experience)Location : San Jose, CADuration : Long Term ContractJob Description:Hands-on Product Manager for contact center (calls, chat, email)Focus: incident & service management + delivery ownershipManage backlog, sprint planning, and prioritizationStrong Jira usage (clean tracking & workflows)Work with Engineering, Architecture & Business teamsExperience with CCaaS tools like Amazon Connect / Genesys / LivePersonFast-paced role – quick ramp-up, minimal guidanceStrong decision-making using data (impact vs effort)Good to have:AI exposureUnderstand user journey & improve customer experience points