Technical Inside Sales Representative

Triple S Flotech is a manufacturer's representative and factory authorized automation facility for valves that are engineered to withstand severe applications. We pride ourselves on knowing our customers' processes and being able to provide flow control solutions. Triple S is also an authorized automation facility for Mogas, L&T and other valve lines we represent.Triple S Flotech is a subsidiary of FloWorks International LLC, which is a privately held company located in Houston, Texas.Job InformationThe Technical Sales Representative functions as a strategic liaison between customer-facing operations and core business units, using technical expertise and independent judgment to shape solutions that impact product positioning, service delivery, and customer retention strategies. This role plays a key part in evaluating customer data and operational trends, advising internal leadership, and implementing service and support strategies that enhance organizational performance.Key ResponsibilitiesLead root cause analysis initiatives and drive technical resolution strategies that influence internal quality assurance and customer satisfaction metricsAnalyze complex customer inquiries and product trends to recommend improvements in product design, support procedures, and fulfillment workflowsServe as an internal technical advisor to sales, engineering, product management, and marketing teams, contributing insights that shape product roadmaps and service innovationDevelop and implement policies, workflows, and service standards based on customer experience data and technical performance trendsProvide strategic recommendations and reporting on customer issues, warranty concerns, and product trends to senior leadership and product teamsCollaborate on and lead cross-functional projects aimed at improving product reliability, customer experience, and operational efficiencyGuide internal teams in addressing customer issues by interpreting company policies and applying discretion in how policies are applied to unique, high-impact casesCreate and deliver training and documentation for both customers and internal teams related to evolving technical solutions and support processesQualifications:Bachelor's degree in technical, scientific, or business discipline preferred3-5 years of progressive experience in technical support, business operations, or customer experience leadershipProven ability to influence business decisions through data interpretation, trend analysis, and cross-functional collaborationDemonstrated strategic thinking, independent judgment, and ownership over policy-driven decisionsStrong written, verbal, and presentation skills for both technical and non-technical audiencesPhysical DemandsFrequently required to standFrequently required to walkContinually required to sitContinually required to utilize hand and finger dexterityOccasionally balance, bend, stoop, kneel or crawlContinually required to talk or hearContinually utilize visual acuity to read technical information and/or use a keyboardOccasionally required to lift/push/carry items up to 25 poundsOccasionally work near moving mechanical partsOccasionally work around fumes, airborne particles, or toxic chemicalsOccasionally exposure to outside weather conditionsOccasionally loud noise (examples: shop tool noises, electric motors, moving mechanical equipment)Work EnvironmentThis role operates in a professional office environment with flexibility for hybrid work. Standard office equipment such as computers, phones, and printers are used. Frequent visits to warehouses and occasional visits to operational sites may be required.The Perks of Working HereFloWorks offers a competitive benefits package designed to support your health, financial well-being, and work-life balance. Highlights include:Medical, Dental & Vision Insurance with multiple plan optionsCompany-paid Life and Disability Insurance401(k) with company matchHealth Savings & Flexible Spending AccountsSupplemental coverage (Accident, Critical Illness, Hospital Indemnity)Employee Assistance Program (includes 3 free counseling sessions)Identity Theft Protection at discounted ratesThis information indicates the general nature and level of work performed by associates in this role. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this role. This description supersedes any previous or undated descriptions for this role. Management retains the right to add or change the duties of the position at any time. Questions about the duties and responsibilities of this position should be directed to the reporting Manager or Human Resources.FloWorks is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or protected veteran status. Committed to fostering a culture where every individual is valued and empowered to contribute to shared success.