Customer Support & Office Assistant (Flexible Hours; Part-Time, Day-time)

Administrative Assistant (Part-time; In-person position) Discover the perfect balance between work and life by joining our dynamic team at Ravella, a leading women's luxury fashion brand. Enjoy the freedom of a part-time role with flexible daytime hours, offering you the opportunity to shape your schedule and keep your weekends free! Ravella is a direct-to-consumer women’s luxury fashion brand focused on timeless luxury essentials for the modern woman (shopravella.com). Are you ready to embark on a thrilling journey that combines your organizational and financial acumen? We're on the lookout for a dynamic and talented individual to join our team as an Administrative Assistant. If you love organizing and synthesizing complex information and have an exceptional knack for numbers and accounting, we have an exciting opportunity for you that can work flexibly with your schedule! LOCATION: WINTER GARDEN ENJOY A FLEXIBLE SCHEDULE Work 3-5 days a week, with 3-5 hours per day, all tailored to fit seamlessly into your lifestyle preferences. Monday to Friday (No weekends!) Operating hours: 9am - 5pm Great environment for those looking for a flexible schedule and work-life balance so you can spend more time with family/friends and also leave some time for yourself. PRIMARY RESPONSIBILITIES: Assist with office administration, organization and customer inquiries. Provide outstanding customer service via email, online live chat and by phone Assist customers with a range of customer inquiries including returns, exchanges, shipping status, and product questions, etc. Assist customers with size, fit, and style recommendations Assist with special order preparation and returns/exchanges Assist with office organization, records, reporting, and administrative tasks Keep the office tidy and clean; and wherever help is needed Keep the office clean, organized and tidy. Work with cross-functional teams to ensure a thriving and collaborative work environment. All around strong team player and provide help where help is needed. SKILLS NEEDED: Associate's or Bachelor's degree in Business, Finance, Accounting or a related field preferred. Detail-oriented with a laser-sharp eye for accuracy. Strong desire towards service and helping others. Exceptional verbal and written communication as well as interpersonal skills. Strong ability to efficiently synthesize findings and create summary reports for teams and executives. Proficient in Microsoft Office Suite, particularly Excel. Exceptional organizational and multitasking abilities. REQUIREMENTS: A minimum of 2 years of experience in customer service and administrative roles. A track record of successfully managing complex customer inquiries. Openminded and strong ability to constructively process feedback for continuous improvement. ABOUT RAVELLA: Ravella is a women’s luxury fashion e-commerce brand focused on timeless luxury essentials for the modern woman (shopravella.com). In the age of fast fashion and excess, we’re bringing the Italian ‘la dolce vita’ spirit to modern fashion. That means slowing down to bring back quality and make sustainable choices, creating beautiful timeless classics to enjoy now and cherish forever. Work Location: One location Job Type: Part-time Pay: $16.00 - $20.00 per hour Expected hours: 15 – 30 per week Benefits: Flexible schedule Shift: Day shift No nights Application Question(s): When are you able to start work if offered this position? If hired for this position, what are your pay/salary expectations? What e-commerce or shipping platforms have you worked with closely? From 1 to 10 (10 being 'excellent'), please indicate your level of proficiency in working with each of these platforms. Describe what you worked on specifically. What is the best phone number and email address to contact you if you are invited for an interview? From 1 to 10 (10 being 'excellent'), how would you rate your written communication skills (e.g. email, live chat, etc)? What days and times of the week are you available to work (please be specific)? How many hours are you ideally planning on working each week (please indicate minimum and maximum hours also)? Experience: Written Customer Support: 2 years (Required) Ability to Commute: Winter Garden, FL 34787 (Required) Work Location: In person