Studio Experience Lead - Navy Yard

[solidcore] is looking for an energetic, outgoing, and personable individual to join our Core Crew team as a full-time team member. This role provides comprehensive support to the Head Coach Community Manager across studio operations, client experience, sales, and coaching. Core Crew members contribute to [solidcore]'s success by generating sales, promoting the studio, delivering a best in class client experience with professionalism and patience, and maintaining brand consistency across all touchpoints.You will be responsible for:STUDIO & CLIENT EXPERIENCEOwning [solidcore]'s client experience acronym, CORE, within the studio: C: connecting with a warm welcome and using the client's name, O: opening up connections to the community, R: recognizing efforts in class, milestones, and achievements, and E: educating about offers and thanking clients for comingProvide operational leadership and direction to the Core Crew team, coordinating daily priorities, reinforcing studio standards, and serving as the primary point of contact for team needs.Managing local client communications within the studio, via phone, and via email; performing routine client-facing system tasks such as new account set-up, scheduling, purchases, and other general account managementRegularly interacting with clients and obtaining, assessing, and addressing information on client needs, expectations and levels of satisfactionReviewing and responding to client feedback; responding to client concerns promptly and effectivelyNotifying the Head Coach Community Manager and/or member of the studio management team of any employee or client concernsBRAND CONSISTENCY/MANAGEMENTReporting to Area Manager, and assist with managing day-to-day operations of the studio for the HCCM and implementing company-wide strategies, policies, procedures, and overall maintenance while ensuring the studio stays meticulously cleanBeing of service to our clients by being aware of studio issues, events, or schedule changes and communicating them to clients and [solidcore] team members as neededMaintaining product knowledge for all studio retail operations, including class packages, beverages/towels, and promotionsQuickly addressing any maintenance or equipment issues that are visible to clientsAlerting coaches about client milestones and setting up the celebration boardSALESEducating clients on the best membership option to optimize their personal goals, lifestyle, and preferences; owning membership conversation rate and membership mix within the studioDelivering revenue and sales targets; managing outreach and follow up for client leads within [solidcore]'s sales platform, phone, and/or email to meet monthly sales quotaMaximizing in-studio revenue through proactive client engagement and follow-upFollowing up with client lists in Axle to meet monthly sales targetsIf applicable, and based on the needs of the business, hiring, training, and managing a team of part-time core crew; developing core crew talent with direct accountability to their overall performanceCOACHINGCoaching [solidcore] classes with a set quota of 5 classes/week (dictated by business needs); consistently meeting brand expectations while serving as an exemplary coach to part-time staffWhat we need from you:High school education, some college preferredThis is a permanent, non-exempt, full-time position with an expected 40 hours per week (including classes coached).Ability to lift up to 30 pounds and walk through all areas of the studioAbility to work a flexible schedule that meets the needs of the business, including mornings, evenings, holidays, weekends, and closing hoursWhat skills & experience you'll bring to usExcellent interpersonal and communication skillsOutstanding customer service skillsStrong organizational skills and careful attention to detailMust be willing to initiate tasks and perform duties without directionAbility to stand for long durations of time2+ years sales and/or customer service experience preferred1+ years coaching experience preferredMBO experience preferredDemonstrated leadership and/or team management experience preferredPassion for fitness, wellness, and the [solidcore] brandCompensation & BenefitsCompensation range: $26.20-$30.29 hourlyBonus eligibility based on performanceMonthly cell phone stipend401k with employer matchHealth, dental, & vision insuranceFlexible PTOFree drop in classes at [solidcore]And MORE