ServiceNow Architect

Job DescriptionMust Have Technical/Functional SkillsDeep knowledge and experience in ServiceNow ITSM, ITOM modulesExperience in developing workflows, customizing forms in ServiceNowExperience in ServiceNow VA and Now AssistExperience in integrating ServiceNow with monitoring, AI Ops and automation tools (PagerDuty, Ansible)Understanding of on-prem and AWS Infra/application components to Integrate and execute automationsUnderstanding of monitoring and AI Ops toolsRoles & ResponsibilitiesLead design and implementation of ServiceNow automation workflows in ITSM, ITOM modulesLead the discussion with application and infra stakeholders, conduct workshops to understand and finalize the requirementsDesign and solution integration of ServiceNow with IT Ops, monitoring and automation toolsPlanning and implementation of new features in ServiceNow (ServiceNow VA, Now Assist)Lead and guide offshore/onshore teams to track and implement the solution as per the expectations