Scheduling Coordinator

We are seeking a detail-oriented and organized Scheduling Coordinator to join our tourism and hospitality team. The ideal candidate will be responsible for managing tour reservations, coordinating schedules across guides, drivers, and operations staff, and ensuring clear communication throughout daily operations. This role requires strong administrative skills, experience with booking systems, and a customer-focused mindset to support smooth operations and deliver an excellent guest experience. Duties Schedule tours, activities, and reservations accurately using booking and reservation systems such as FareHarbor, Peek Pro, Rezdy, or similar platforms Manage booking changes, cancellations, and reschedules to optimize daily operations and resource availability Coordinate schedules for guides, drivers, equipment, and vehicles to ensure proper coverage Communicate scheduling details and updates with staff, vendors, and guests in a timely and professional manner Review and update reservation records, ensuring accuracy and proper documentation Assist with front desk and guest support duties, including answering multi-line phones, responding to emails, and assisting walk-in guests Maintain accurate documentation of bookings, payments, waivers, and guest notes Monitor daily tour operations and make real-time scheduling adjustments as needed Support billing and payment processes by verifying reservations, processing refunds or adjustments, and ensuring accurate records Utilize computer systems such as Microsoft Office, Google Workspace, POS systems, and booking software for data entry and record keeping Handle general administrative tasks including filing, organizing records, and maintaining efficient office workflows Ensure company policies and safety procedures are followed during scheduling and operations Experience Prior experience in tourism, hospitality, scheduling, or administrative support roles is preferred Familiarity with reservation and booking systems such as FareHarbor, Peek Pro, Rezdy, or similar platforms is highly desirable Strong customer service skills with the ability to communicate clearly and professionally with guests and team members Excellent organizational skills with the ability to manage multiple schedules simultaneously Strong computer skills, including proficiency in Microsoft Office or Google Workspace and multi-line phone systems Ability to work in a fast-paced, seasonal environment while maintaining attention to detail Flexibility to work weekends, holidays, and peak tourism seasons Bilingual abilities are a plus to support a diverse guest base Previous experience in front desk operations, reservations, or tour coordination is an advantage This role offers an opportunity to work in an exciting tourism environment where your organizational and communication skills directly support smooth operations and memorable guest experiences. We value professionalism, accuracy, adaptability, and strong teamwork in our Scheduling Coordinators. Job Type: Full-time Pay: $19.88 - $23.33 per hour Expected hours: No more than 40 per week Benefits: Dental insurance Flexible schedule Health insurance Life insurance Vision insurance Work Location: Remote