Community Liaison (Home Care - Field-Based)

Title: Community Liaison (Home Care - Field-Based)Location: Metrowest Boston & Worcester County, MAWho We AreAt Griswold Home Care, we're part of a nationally recognized brand with over 40 years of experience helping people navigate care, while proudly serving Metrowest Boston since 1992 and Worcester County since 2001.Sometimes it's a family member looking for support.Sometimes it's a client reaching out for themselves.Sometimes it's a friend, neighbor, or professional trying to help someone in need.No matter who makes the call, they're often facing an important -and emotional - decision.That's where we come in.Our mission is rooted in compassion, dignity, and delivering the right care, by the right caregiver, at the right time. We're known for something we call our "Griswoldness" - a unique combination of heart, accountability, and a deep commitment to doing things the right way.About the RoleWe are looking for a Community Liaison who thrives in the field, building relationships, creating opportunities, and ensuring Griswold is the first call, whether it's a family member, client, friend, or professional; when non-medical home care is needed.This is not a desk job. It's for someone energized by being on the road, meeting people, and turning conversations into long-term partnerships and referrals.What You'll DoBuild and maintain strong relationships with referral sources (hospitals, rehab centers, senior living communities, social workers, case managers, etc.)Represent Griswold in the community through networking events, meetings, and local partnershipsGrow brand awareness and ensure Griswold is top-of-mind across your territoryCollaborate on marketing efforts including social media, digital presence, and local campaignsHelp maintain consistent branding and messagingLearn our operations inside and out-including caregiver onboarding, client intake, and the matching process-so you can speak authentically about what sets us apartPartner with care coordinators and internal team members to align growth with exceptional service deliveryWho You AreYou thrive on being on the road and in front of people most of the dayYou are resilient-hearing "no" motivates you to build toward a future "yes"You're a natural relationship-builder who earns trust quickly and genuinelyYou take ownership and operate with a business development mindsetYou're curious and want to deeply understand how the business works-not just promote itYou're comfortable spending some time in the office learning operations and collaborating internallyYou genuinely care about helping people and want your work to have purposeWhat Success Looks LikeGriswold becomes a trusted, go-to referral partner in your territoryYou build strong, lasting relationships throughout the communityYou contribute to consistent client growthYou embody and communicate our "Griswoldness" in every interaction-internally and externallyRequirementsExperience in business development, marketing, sales, or community outreach (healthcare or home care preferred, but not required)Strong communication and interpersonal skillsAbility to work independently in a primarily field-based roleValid driver's license and willingness to travel locally on a daily basisCompensation & BenefitsBase salary: $65,000 - $75,000 depending on experienceUncapped, performance-based bonus tied to new business developmentOn-target earnings (OTE) typically range from $75,000 - $110,000+ in the first year, with higher earning potential as the territory growsHealth, dental, and vision insurance options401(k) plan with eligibility after applicable waiting periodPaid time off including vacation, sick time, and company holidaysMileage reimbursement at the IRS rateGrowth OpportunityThis role offers meaningful growth potential for the right person. As a locally owned and operated office, we value initiative, leadership, and long-term commitment-creating opportunities to expand your responsibilities, influence, and impact over time.To Apply