Director of Field Operations

About The JobThe Director, Field Operations is responsible for driving operational consistency, performance, and execution across all field locations and HUBs. This leader serves as the bridge between executive strategy and field execution, ensuring that sales, service, and operational processes are aligned to deliver revenue growth, exceptional client experience, and scalable performance.This role oversees field leadership, standardizes workflows, improves productivity, and ensures accountability across a distributed workforce.Primary ResponsibilitiesLead and oversee day-to-day operations across all branch locations, HUBs, and field teamsTranslate company strategy into clear, executable field initiativesEstablish and enforce performance standards across producers, service teams, and local leadershipMonitor and drive key metrics including: Revenue growth, New business production, Retention and client service KPIsConduct regular field visits to assess execution, identify gaps, and drive accountabilityDevelop and implement standardized operating procedures across all locationsIdentify inefficiencies in workflows (sales, service, onboarding, renewals) and drive improvement initiativesPartner with Operations, IT, and HR to streamline systems, reporting, and toolsEnsure consistent utilization of CRM, AMS, and reporting platformsAttend prospect and client meetings with producers and resource teamsLead and execute effective sales sessions on a weekly basis for both new and established producers.Create positive synergy within the local office practice to encourage two-way cross-selling with the P&C and Personal Lines teamAssist in developing sales and marketing strategies along with communications to optimize NavSav position in the marketplace.Positively and proactively represent NavSav in meetings, seminars, trade shows, and networking events.Develop positive carrier relationshipsDrive utilization and keep current all prospecting and relationship-building opportunities within the company’s Salesforce CRMKey Performance MetricsRevenue growth and organic sales performanceProducer productivity and ramp timelinesRetention ratesOperational efficiency (service turnaround times, workload balance)Employee engagement and turnover within field teamsRequired Skills7–10+ years of experience in insurance brokerage, field operations, or sales leadershipProven experience leading multi-location or regional teamsStrong understanding of:Property & Casualty insurance (preferred)Producer-driven business modelsDemonstrated ability to drive: Operational consistency, Performance improvement, Change managementStrong analytical, leadership, and communication skillsAn executive presence with polished and well developed written and oral communication skillsUndergraduate degree