Food & Beverage Assistant Manager

Food & Beverage Assistant ManagerThe Palms Hotel & Spa - Miami Beach, FL 33140OverviewPosition Type Full Time Travel Percentage None Category Hospitality - HotelDescriptionThe Palms Hotel and Spa, Miami Beach, is an independent luxury beach resort focused on wellness, sustainability and personalized service. Our beachfront property features 247 guest rooms and suites, an extensive tropical garden and pool area with Tiki Bar, a spacious beach concession, and over 8,000 square feet of indoor and outdoor meeting space for social and corporate events. The hotel's signature eatery, Essensia Restaurant and Bar, delivers all natural dining with a focus on locally and sustainably sourced ingredients. The Palms AVEDA Spa features holistic treatments influenced by ancient Ayurvedic philosophy designed to deliver a highly personalized experience.A member of Preferred Hotels and Resorts and Beyond Green, The Palms has been independently owned and operated by a European family for over 25 years.Known as Miami Beach's premier destination for wellness and relaxation, a forerunner in sustainable hotel operations, an expert in wedding services, an authority in healthful eating and all natural spa services, our hotel, restaurant and spa have won many accolades and awards. Enjoy a stable work environment in a professionally run hotel, where we help each other to flourish and grow. Come and be a part of The Palms family!Job Summary:The Assistant Manager plays a key role in supporting all aspects of the food and beverage operations of Essensia Restaurant and Bar, ensuring exceptional guest experiences, maintaining high standards of quality and driving profitability. This position ensures consistent leadership on the floor, maintains smooth guest flow at the entrance, and provides administrative support as part of the management team. This role requires independent judgment, leadership and the ability to manage a dynamic team in a fast faced environment.Main Duties and Responsibilities:Manage the daily morning Food and Beverage operations of Essensia, with a focus on supporting the front of house team membersImplement service and brand standards, policies and procedures, to ensure consistency and excellenceLead the daily pre shift meeting, preparing hospitality and restaurant focused discussion topicsOversee the front door to ensure efficient guest flow and a welcoming arrival experienceAddress and resolve guest concerns or complaints in a professional, service oriented mannerCollaborate with other FandB Departments (e.g. In room Dining, Minibar, Gift Shop) to ensure an overall smooth operationFollowing breakfast service, verify completion of server and busser side workTrain, coach and motivate team members to ensure consistent performanceComplete daily administrative tasks, including tips and daily recapReview guest surveys and follow up as neededMaintain appropriate inventory (i.e. liquor) restocking and supply management using AdacoPublish weekly schedule, review and approve timecards using PaycomPrint updated menusPerform other duties and projects as assignedOther Duties and Responsibilities:Maintain the highest level of customer service and guest satisfaction according to the standards set forth by The Palms Hotel and SpaEnsure compliance with health and sanitation policies in all areasAdhere to all fire, safety, and security procedures according to hotel policyAdhere to all sustainability guidelines as per the Inspired by Nature Program.QualificationsKnowledge, Skills, and Abilities Required:3 years of previous restaurant experience required, some of that in a supervisory or lead rolePrevious Host/Hostess experience preferredStrong organizational and multitasking abilitiesFluent in English with excellent communication skills, a second language is an assetCustomer service–driven mindsetAbility to thrive in a fast paced environmentStrong operational awareness and attention to detail.Ability to work effectively in a multi cultural team environmentShow genuine care for all Team Members and guest(s)Maintain a professional appearance and manner at all timesEducation/CertificationsHigh School diploma required, higher education in Hospitality preferredKnowledge of Food and Beverage Operations