MANAGER - FAMILY HOUSE & GUEST SERVICES - FAMILY HOUSE

Compassion. Accountability. Collaboration. Foresight. Joy.These are the Aspirus Core Values; and we are looking for the BEST around to join us as we demonstrate those values Every. Single. Day.Aspirus Family Medicine in Wausau, WI is seeking a MANAGER - FAMILY HOUSE & GUEST SERVICES to join our FAMILY HOUSE team!The Manager of Guest Services and The Family House is accountable for the day-to-day coordination and functions of both the Family House and Guest Services operating under Aspirus Wausau Hospital.The Aspirus Family House is a safe, affordable, temporary home for families whose loved ones are receiving medical care at Aspirus Wausau Hospital, or for patients who have traveled to Wausau to receive specialty care.Our Guest Services department welcomes and assists patients, their families and visitors upon entering the hospital, as well as provides initial symptom screening in order to minimize potential spread of virus.This role provides leadership and assumes responsibility for the efficient and effective management of the day-to-day operations to ensure a positive guest and patient experience which enhances the mission, vision, values and brand promise of Aspirus.HOURS: Full-Time or 1.0 FTE, 80 hours every 2 weeks.Experience/QualificationsKnowledge of customer service and business practices normally acquired through completion of a Bachelor's degree in a business, hospitality or health related field beneficial, or relevant work experience.Willingness to pursue continuing education to become a Certified Hospitality House through the Healthcare Hospitality Network.4-5 years' experience in non-profit, human services, or hospitality industry preferred.Progressive management experience beneficial.Exceptional communication and relationship skills to be able to relate well to a wide range of individuals.Experience in multi-tasking and prioritizing. Highly organized, independent, and self-motivated.Employee BenefitsFull benefits packages available for part- and full-time status.PTO accrual from day one!Generous retirement plan with match available.Wellness program for employees and their families.Aspirus Wausau Hospital, the flagship of the Aspirus system, serves northeastern Minnesota, northern and central Wisconsin, and Michigan's Upper Peninsula. Aspirus Wausau Hospital provides primary, secondary and tertiary care services as a regional referral center. Specialty referral service emphasis exists in cardiology and cardiothoracic surgery, orthopedics and cancer. The hospital has an average daily inpatient census of 160 with approximately 15,000 admissions per year. Outpatient visits exceed 50,000 and there are also more than 24,000 annual emergency department visits. Best known for its world-class cardiovascular program, Aspirus Wausau Hospital also provides leading edge cancer, trauma, women's health, and spine and neurological care. To learn more about Wausau click the following link: Wausau, WisconsinOur Mission: We heal people, promote health and strengthen communities.Our Vision: Aspirus is a catalyst for creating healthy, thriving communities, trusted and engaged above all others.As an Aspirus team, we demonstrate caring, we plan to impact the future, work with happiness and enthusiasm, recognize our power to make a difference and improve the health of our communities.Aspirus Health is a nonprofit, community-directed health system based in Wausau, Wisconsin, serving northeastern Minnesota, northern and central Wisconsin and the Upper Peninsula of Michigan. The health system operates 18 hospitals and 130 outpatient locations with nearly 14,000 team members, including 1,300 employed physicians and advanced practice clinicians. For more information visit aspirus.org.