Customer Service Specialist (34172)

Join a fast-paced, high-performing team where you'll support customers passionate about customizing their trucks, Jeeps, and SUVs. In this role, you'll go beyond basic customer service-you'll solve complex issues, build relationships, and deliver a best-in-class post-sale experience.This is an ideal opportunity for someone who enjoys problem-solving, thrives in a high-volume environment, and has an interest in the automotive aftermarket industry.If you're passionate about trucks, Jeeps, or off-road builds, or eager to learn-this is the role for you.* This is a full-time, onsite position at our corporate office in Gardena, CA. This role is not remote.About Us4 Wheel Parts and Off-Road Warehouse are premier destinations for customizing trucks, Jeeps, and SUVs for both off-road and on-road performance. With over 47 retail locations, multiple e-commerce websites, a dedicated contact center, and multiple warehouses, we are committed to providing high-quality parts, expert advice, and outstanding customer service to automotive enthusiasts nationwide.Responsibilities:Handle high-volume inbound and outbound calls, emails, chats, and social media inquiries with professionalism and efficiencySupport customers with post-sales needs including order tracking, returns, exchanges, warranties, and damage claimsInvestigate and resolve complex customer concerns, including escalations, with a solution-oriented approachPartner with vendors and internal teams to ensure timely resolution of issuesBuild strong product and systems knowledge to confidently assist customersIdentify trends, recurring issues, and opportunities to improve processes and customer experienceCollaborate cross-functionally with sales, warehouse and operations teamsQualifications:High School diploma or equivalent experience required2+ years of sales support or call-center-based customer service experienceStrong problem-solving skills with the ability to handle complex or escalated issues independentlyExcellent written, verbal and interpersonal, communication skillsAbility to multitask, prioritize, and stay organized in a fast-paced environmentProficient in MS Office applications (Word, Excel, Outlook, PowerPoint)Experience or strong interest in automotive parts (trucks, Jeeps, SUVs) is highly valuedBilingual in (Spanish/English) is a plusAdditional InformationRole level may vary based on experience and skill setWe are committed to working with and providing reasonable accommodation for individuals with disabilities. Please speak with the hiring manager if you require accommodation during the interview process.ORW | 4WP is an EEO/AA - W/V/D/M employer and is proud of our diverse workforce. All employmentoffers are contingent upon the successful completion of a background check.We use E-Verify to determine employment eligibility for all new hires in partnership with the U.S. Social Security Administration (SSA) and the U.S. Department of Homeland Security (DHS).