Customer Service Representative - State Farm Agent Team Member

Bilingual Insurance Operations AssociateWe are an established State Farm insurance agency serving a long-standing client base. We are seeking a bilingual (English + Chinese/Mandarin or Cantonese) Insurance Operations Associate to support daily office operations, assist clients, and help keep the office running smoothly and consistently. This role is ideal for someone who enjoys working with people, values stability, and is interested in building a long-term career in the insurance industry. Key Responsibilities: Provide bilingual (Chinese/English) customer service support Assist clients with policy changes, documentation, and general inquiries Maintain accurate records and update internal systems Support daily office and administrative operations Coordinate with internal team members to ensure smooth workflow Qualifications: Fluency in both Chinese (Mandarin or Cantonese) and English required Active California insurance license preferred (licensing support may be provided) Previous customer service or office support experience preferred Detail-oriented, organized, and comfortable with routine, structured work Compensation & Benefits: Hourly compensation: $22-$25 per hour Paid time off and training provided Stable, long-term position with supportive team environment Hybrid / flexible work-from-home options available after onboarding About Our Agency: Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. Our office is located in Diamond Bar. Additional languages spoken: Spanish, Cantonese, and Mandarin If you want a career, not a job, then we encourage you to apply. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.