Technical Support

mode of working - Hybrid Responsibilities for this role: Shadow staff leading the Lucity upgrade and become familiar with the application. Assume leadership for this upgrade when needed. Serve as technical resource lead for projects as assigned. Author documentation to ensure effective transition of knowledge. Perform impact analyses on production fixes and enhancements to establish priorities. Provide basic product support and provide accurate and complete answers to detailed product questions in a timely manner. Work with vendors to hold them accountable for quality and timely deliverables. Provide input to training and documentation materials regarding latest technical and functional design changes. Review the system test approach and conditions used as the basis for detailed test scenarios. Coordinate product design reviews to verify that design meets quality standards and functional/technical requirements. Coordinate enhancements to products. Confirm that technical architecture will support all changes required by product enhancements. Effectively lead product tests and trials. Anticipate, identify, track and resolve issues and risks affecting own work and work of the Application Team. Apply specific expertise to ensure that products meet defined customer objectives. Required qualifications: Strong written and verbal communication skills Customer service focus and always willing to go the extra mile to serve clients and partners Technically savvy and able to troubleshoot applications and server issues Preferred qualifications: Possession of an associate or bachelor’s degree At least three (3) years supporting applications; preferably with some application scripting or programming experience Job Type: Contract Pay: $30.00 - $50.00 per hour Benefits: Dental insurance Health insurance Vision insurance Schedule: 8 hour shift Monday to Friday Experience: Lucity: 1 year (Preferred) Work Location: On the road