Showroom Sales Specialist

About The PositionIf you thrive and excel at providing high-end experiences for clients and working in a creative space, then the Showroom Design Specialist position may be the perfect fit for you. We are looking for a people-person who is motivated by creating experiences to work with clients to design custom jewelry pieces that hold significant value in their lives. This is a client-forward role that primarily involves educating clients on our custom design process through in-person appointments, email inquiries, and virtual showings. We hold high value in our excellent client experience and encourage an educational approach to custom design, as opposed to an intimidating, pushy sales experience. A strong candidate for this role will have strong written and verbal communication skills and is motivated by providing excellent client experiences and working in a team-oriented, fashion-forward atmosphere.Please Note - We are looking for candidates from all professional backgrounds, so no jewelry or design background is required!About UsEast West Gem Co. is an e-commerce and by-appointment custom jewelry company with showroom locations in New York City, Charleston, Orange County. We are a female led and operated, growing company and this role takes place at our Orange County showroom! At East West, we believe in transparent and open communication within our team and with our clients. We're looking to build on our team of self-starters, who are motivated by an environment that fosters growth and rejects micro-management. At East West, we lead with and truly believe in work-life balance and stick to a schedule of 8:30-5pm, 5 days per week. We communicate with clients strictly via email and as-needed zoom calls. There is also opportunity to travel for cross-training at our locations in New York and Charleston!Check out our companies @createdrings and @eastwestgemco on Instagram and TikTok!Job ResponsibilitiesEducating and assisting clients in designing and solidifying details for custom jewelry pieces via appointment and email inquiryPricing custom rings based on pricing algorithm and sending invoices to clientsProvide excellent customer service to pre-existing and new clientsAssisting clients with initial custom design processAssistance with answering Instagram DM inquiries and comments via social media platformsHosting by-appointment showingsProvide consistent feedback to team to improve the custom order experienceDay to day showroom management and upkeep alongside of colleaguesMust host Saturday appointments 2x per month (with an alternate week day off)Skills DesiredStrong written and verbal communication skillsPeople-motivated attitudeGood work ethicEagerness to learnPolished style and demeanorUnderstanding of Google products (sheets, slides and docs)Knowledge of Shopify (bonus, not required)Job PerksWeekly payComprehensive health, dental, and vision insuranceComprehensive 401K program with match50% employee discount13 accrued PTO days per year with increases at 2 and 5 year anniversariesMaternity leave, sick time, and bereavementOpportunity to travel to other showrooms and locations