Microsoft Dynamics 365 Developer
Job ID 2614078Location Washington, DC, USDate Posted 2026-06-29Category Information TechnologySubcategory Cloud Comp EngrSchedule Full-TimeShift Day JobTravel NoMinimum Clearance Required NoneClearance Level Must Be Able to Obtain Public TrustPotential for Remote Work ORA_HYBRIDDescriptionSAIC is looking for a Microsoft Dynamics 365 Developer is responsible for designing, building, customizing, and integrating solutions within the Microsoft Dynamics 365 Customer Service ecosystem, including Omnichannel for Customer Service, Unified Routing, and Dynamics Contact Center telephony integrations. This role works closely with business stakeholders, product owners, and IT teams to further modernize customer support operations, streamline case management, and deliver world‑class service experiences.Job DutiesDesign, configure, and customize Dynamics 365 Customer Service, including Entities, Forms, Views, Business Rules, Workflows, and Power Automate flowsImplement, configure, and optimize Omnichannel for Customer Service and Dynamics Contact Center, including channels such as voice, chat, and SMSDevelop and maintain integrations with third‑party telephony and contact center platforms (e.g., Azure Communication Services, Teams Phone, Copilot Studio IVR Agents, Power Apps, Logic Apps, ServiceNow)Key role in the migration of legacy Call Center telephony solutions into Dynamics 365 Contact Center integrated with Dynamics 365 Customer ServiceBuild custom components using Power Platform and Copilot Studio, including Power Apps, Power Automate, Copilot Virtual Agents, and custom connectorsImplement Unified Routing, queues, SLA/KPI tracking, and knowledge management featuresDevelop plugins, custom workflow activities, JavaScript, and PCF controls as neededTroubleshoot issues related to Customer Service Hub, Omnichannel, routing, capacity, and telephony integrationsEnsure solutions adhere to security, compliance, data governance, and performance best practicesProduce technical documentation, solution diagrams, and release artifactsPartner with business units to gather requirements and translate them into technical designsQualificationsRequiredBS and 5+ years of experience developing in Dynamics 365 Customer Service or Contact Center platformsAbility to obtain and maintain a public trust requiring U.S. Citizenship or Green CardStrong understanding of Customer Service Hub, Omnichannel, Unified Routing, Case Management, and Knowledge ManagementExperience with Copilot Studio, including developing Agents, Flows and toolsExperience with Power Platform, including Canvas/Model‑Driven Apps and Power AutomateExperience working with Dynamics Contact Center and telephony solutions (e.g., Teams Phone, IVR, CTI)Hands-on experience with Azure (Logic Apps, Functions, Communication Services, API Management)Proficiency in JavaScript, C#, PowerShell, and D365 SDKsUnderstanding of integrations, REST APIs, and webhooksFamiliarity with ALM, DevOps pipelines, and solution managementExcellent communication and documentation skillsDesiredMicrosoft certifications such asPL‑200 (Power Platform Functional Consultant)PL‑400 (Power Platform Developer)MB‑230 (Dynamics 365 Customer Service)Experience in government, regulated industries, or enterprise‑scale environmentsKnowledge of data modeling, data migration, and Dataverse performance optimizationTarget salary range $120,001 - $160,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.