Public Safety Officer Lead, Unarmed AHF

Department11926 Atrium Health Floyd Medical Center - Public SafetyStatusFull timeBenefits EligibleYesHours Per Week40Schedule Details/Additional InformationFTPay Range$24.10 - $36.15Major ResponsibilitiesProvides security services with a customer-service approach, focusing on professionalism, fairness, and compassion even in challenging circumstances andin accordance withpolicies, procedures, and training.Inspires confidence in patients, visitors, and team members by presenting a professional, approachable, and service-oriented appearance and demeanor.Isalert, observant, and ethical.Complies withand enforces all safety and security rules and regulations. Maintains Department uniform and equipmentingood repair.Provides front line shift leadership for Public Safety Officer 1 & 2 routine and emergency responsibilities. Prioritizes and assigns tasks to accommodate shifting demands and resource pressures. Confirms shift work documentation in the electronic record. Reviews and approves all shift incident reports. Conduct shift briefings to ensureaccuratecommunication and handoff.Prevents, responds to, and investigates workplace violence. Responds to service calls, such as combative or threatening patients or visitors and team member incidents.Serves as a primary resource for de-escalation,utilizinguse offorcewhen necessary (e.g.conducted electricalweapon(CEW), handcuffing.)Provides a secure and safe work environment by monitoring officer compliance with policies, procedures, and processes. Schedules public safety staff, ensures daily work and assignments are appropriately covered, ensures PTO is equitably offered and scheduled, and reviews timecards for accuracy.Makes decisionsregardingthe dispositions of apprehension/arrest cases.Refersthe most complex issues to leadership.Rounds on internal customers and attends their meetings tomonitorcustomer satisfaction and service delivery.Performs key responsibilities to plan, prevent, practice, and respond to emergencies such as lost or abducted infants/children, fire, and active threats.Respondsimmediatelytoemergencyand crisis situations; physically intervenesin accordance withtraining to situations thathavea potentialfor injury.Investigatesincidents that occur on Advocate Health property andcompletestimelyandaccuratereports. Addresses and escalates complaints to theappropriate leaderand provides supporting documentation.Performs liaison rounding duties to cultivate close partnerships with all departments and units. Delivers security awareness education to team members toleveragetheirassistancein the overall security of the site.Liaisons with federal, state, and local law enforcement and first responder agencies. Coordinates, briefs, andmonitorsevery law enforcement prisoner patient guard to ensure policy compliance and prevent unsafe practices.Coordinates emergency response planning and practice with other Departments and Units.Ensuresthat after action reviewsaccomplishedand documented.Performs initial performance coaching and acts as a resource to correct or improve individual performance. Participates in annual performance evaluations. Recommends/submitsrecognition of officer performance to leadership.Serves as the primary internal trainer for the Department. Assigns preceptors for probationary officers andmonitorstheir orientation, onboarding, and assessment, compiles feedback,maintainstraining records, trains competencies for all officers. Prepares lesson plans for officers that do not meet training expectations. Serves as a field instructor when assigned,maintainsinstructor level certifications, and provides trainingin accordance withstandards.Maintains current Department training standards in radio communications, verbal de-escalation, hemorrhage control (e.g. “STOP the BLEED”), CPR, application of clinical restraints, conducted energy weapon (e.g. TASER), to include training on any/all department-issued equipment and/or requirements identified in training academy and the Annual Training Plan.Assistswith exterior traffic and crowd control, including parking enforcement, valet parkingassist, and vehicularassistance.UtilizesInterview and Interrogation tactics to uncover information about incidents that have occurred.Completes patrolling with a community-oriented approach.Licensure, Registration, And/or Certification RequiredSecurity Officer Healthcare Certification (CHSO) issued by the International Association for Healthcare Security and Safety (IAHSS) must be obtained on a one-time basis within two years of appointment to this role. Recertification is not required.For Illinois teammates must have completed State of Illinois 20-hour Basic Security Officer courseFor Illinois teammates: Firearm Owners Identification Card (FOID) issued by the Illinois State Police.For Wisconsin teammates: Concealed Carry Weapon (CCW) license issued by the Department of Justice (DOJ)A valid driver’s license issued by the Division of Motor Vehicle.Certified in Conducted Energy Weapon (e.g. TASER) use within 90 days of hire and periodically thereafter.Education RequiredHigh school graduate or GEDExperience RequiredTypically requires 5 years of experience in a security, related public safety, or customer service area that includes experiences in responding to emergent situations and identifying and resolving issues that pose a potential risk to patients, visitors, teammates and/or property.Knowledge, Skills & Abilities RequiredAn above average level of emotional intelligence, including empathetic and compassionate responses to teammate, visitor, and patient incidents.The ability to function in a work environment in which we maximize teammate talent, treat each other with respect, and care for one another like family and with kindness.A daily commitment to patient-centered safety practices.Collaborative work with medical staff and external law enforcement, as appropriate.The ability to remain calm under pressure to support a safe, welcoming, and therapeutic environment for everyone in the facility.The ability to interact with peers with positive intent and create innovative solutions through collaborative relationships.Must successfully pass background investigation, drug screen, pre-placement physical post-offer, pre-employment and periodically thereafter.Illinois team members must have completed State of Illinois 20-hour Basic Security Officer course.Demonstrated ability to exercise mature judgment and sound reasoning while maintaining a courteous and tactful demeanor in dealings with teammates, visitors, and patients, even if they are verbally aggressive persons.Demonstrated experience in quickly assessing dangerous situations and taking appropriate action.Demonstrated ability in verbal and written communications.Ability to use a computer to document work (e.g. Microsoft Word, Excel, navigating a web page, and database entry).Maintains strong awareness of street drugs, gang activity, and human trafficking.Ability to defend self-and/or others in case of physical confrontations when de-escalation efforts fail and there is cause to physically restrain a person against their will who is non-compliant and committing a criminal act or lacks capacity and Is attempting to elope.Ability to communicate effectively with people; ability to hear radio and telephone communications at both high and low decibels.Ability to communicate via radio and telephone with clear diction without impedimentsPhysical Requirements And Working ConditionsMust sit, stand, walk, and drive throughout the workday and must lift up to 35 lbs. occasionally. Must be able to push/pull with 35 lbs. of force.Have 20/20 vision in both eyes or correctable to 20/20 with corrective lenses in both eyes.May be exposed to mechanical, electrical, chemical, explosive, and radiation hazards. Protective clothing must be worn as necessary.Operates all equipment necessary to perform the job.Frequent exposure to aggressive behavior and emotionally charged situations.Must be able to handle personal stress and possible violence.Must be physically fit and able to walk all areas of the facilities and grounds, to restrain those who need restraint and be able to assist clinical teammates with lifting patients of all sizesPreferred Knowledge, Skills & AbilitiesBehavioral Threat Assessment knowledgeUse of Force ReviewCrime through environmental design awarenessAbility to present material and facilitate meetingsDISCLAIMER All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.Our CommitmenttoYouAdvocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:CompensationBase compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or trainingPremium pay such as shift, on call, and more based on a teammate's jobIncentive pay for select positionsOpportunity for annual increases based on performanceBenefits And MorePaid Time Off programsHealth and welfare benefits such as medical, dental, vision, life, andShort- and Long-Term DisabilityFlexible Spending Accounts for eligible health care and dependent care expensesFamily benefits such as adoption assistance and paid parental leaveDefined contribution retirement plans with employer match and other financial wellness programsEducational Assistance ProgramNote: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.About Advocate HealthAdvocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.As a Public Safety Officer Lead at Advocate Health, you play a crucial role in creating a safe, secure, and caring atmosphere for patients, visitors, and staff. Your primary focus is on ensuring the physical safety of individuals while upholding the principles of compassionate patient care and proactive de-escalation. You will work closely with healthcare professionals and Public Safety partners to support a healing environment, responding to security situations with empathy and sensitivity. You will also provide operational leadership of the security staff during a designated shift and ensures that all services meet department standards.