Technical Manager, Real Time Operations

Company Overview: Iridium is an award-winning and innovative satellite communications company with bragging rights to the only network that offers voice and data connectivity anywhere in the world. For over 20 years, Iridium’s unique network and services have supported critical communications needs for individuals, businesses, and the evolving Internet of Things. At Iridium, we understand the importance of staying connected and the limitations of traditional communications networks. People across the globe, including first responders, humanitarians, global militaries, scientific researchers, and lone workers, as well as ships, aircraft and remote operations all rely on Iridium to stay connected. We take our responsibility for providing these essential communications very seriously and pride ourselves on offering a reliable lifeline when needed. Likewise, Iridium is committed to providing an exciting and innovative workplace, where employees are challenged to think outside the box and collaborate on new, bold ideas and solutions. Our talented teams are passionate about their work and the impact our company makes around the world. Iridium fosters an empowering and inclusive culture that allows employees to genuinely be their best selves. We are looking for others who want to join this truly unique company that celebrates our employees and provides the opportunity to truly make a difference in the world. Position Summary, Job Requirements & Responsibilities: What We’re Looking For: If you are enthusiastic about working in the space industry, then you will be excited about the Technical Manager, Mission Director opening with Iridium for a Space Development Agency (SDA) project. As a Mission Director, you’ll be responsible for managing the monitoring and control of the ground systems at the Operations Centers in Grand Forks, ND or Huntsville, AL, as well as coordinating mission activities with partners and customers. You will work 12-hour shifts leading a team in a 24-hour, multi-satellite operations environment. You will thrive in this role if you have a desire to lead a team on the forefront of one of the most advanced satellite constellations in the world and are highly motivated and passionate about engineering and space systems. What You’ll Do: Foster and develop a highly effective team to manage and coordinate daily mission objectives and recovery from unplanned events Mentor and develop shift personnel operational performance and career advancement through regular feedback and annual Performance Review cycles Manage and coordinate execution of planned daily mission objectives Manage real-time monitoring of the ground system in support of the SDA mission, and analysis for first level troubleshooting and resolving issues Manage and coordinate recovery of issues within the ground system applications Manage and coordinate detection and recovery of issues at remote teleport antennas as well as Wide Area Network (WAN) Coordinate real-time anomaly investigation and resolution, following established Fault Escalation policies and procedures for both ground and space system issues Support process improvement initiatives by properly documenting all events through the anomaly and issue reporting process Create accurate, timely, and descriptive event logging for all ground system outages or system events Supervise daily mission activities of up to twenty mission partner and customer personnel Experience & Education Requirements: What You’ll Need to Succeed: Bachelor’s degree in Engineering, Computer Science, or related field OR equivalent relevant experience in a network operations or spacecraft operations environment in lieu of degree 8+ years of related engineering experience Experience in leading a team in a real-time operations environment Capable of being a strong motivator and source of direction for your team and role modelling commitment to your team’s goals Strong communication skills, with the ability to confidently present information and ideas to others Possess an analytical mindset, with the ability to understand a situation or problem and think critically to make decisions or come up with solutions Have confidence and be able to easily establish valuable relationships with management, members of your team, mission partners, and customers Must be able to prioritize key tasks and have a strong sense of ownership over your work Have the ability to efficiently manage multiple projects for yourself and your team while making sure to meet deadlines Be active in seeking out ways to continuously improve yourself and gain new knowledge Things That Would be Great if You Brought to the Table: Proficiency in the LINUX operating system, as well as standard PC usage and applications Familiarity with software development and programming skills We’ll also need you to: Have Top Secret clearance Work 12-hour shifts ADA and EEO: Work Environment: This position exclusively works in the operations center. The position is largely sedentary with the majority of the position sitting in a chair and working with a computer. The role uses basic office equipment including a phone, video, computer, keyboard, mouse and printer. For meetings in person, this position will need to be able stand, walk within the office and climb stairs on occasion. Iridium is an Equal Opportunity Employer, including individuals with disabilities and protected veterans.