Shop Supervisor - Tractor

Working Hours/Days6:30am - 3:30pmOverviewShop supervisor is accountable for the efficiency and discipline of all shop technicians assigned to him/her. He/she must possess a deep knowledge of construction equipment repair processes and have excellent organizational skills. Customer relations and customer satisfaction are also key ingredients of the job.Basic DutiesExemplify our Corporate Values of Integrity, Customer Focus, Accountability and TeamworkProvide leadership and direction as required to achieve the highest levels of customer satisfaction, employee engagement and profitabilityConduct regular meetings to coordinate activities, provide guidance, gather information and communicate company strategyManage work-flow and scheduling to achieve the highest levels of customer satisfaction and shop efficiencyManage service, repair and reconditioning of machines and components.Manage shop service customer communications and instill deep customer loyalty.Manage the work order process from opening jobs through job invoicingDevelop quotes for complex jobs and quote approvalsConsistently enforce work rules and company policiesEffectively manage all Work In Progress (WIP)Conduct semi-annual performance reviews for all direct reportsEnsure operations conform to industry and company performance metrics and benchmarksOccasionally participate in sales calls with Sales Reps.Perform all safety inspections on field vehicles and current employee safety programs.Altorfer Industries offers an industry leading compensation and benefit package:Health, Dental, Vision, Disability, and Life Insurance401(k)Paid HolidaysPaid Parental Leave and Funeral Leave Paid Time Off: Prorated 80 hours of PTOEducation AssistanceVoluntary Benefits: Supplemental Insurance, Accident, Critical and Hospital Indemnity Insurance, Legal Assistance and Identity & Fraud ProtectionPayrate:$75,000 - $85,000 AnnuallyQualificationsAssociates degree preferred with minimum of two years management experience in construction equipment service and repairExperience as an Equipment Manager or Service Manager a plusAdvanced user of all Microsoft Office products to include ExcelWorking knowledge of Caterpillar programs DBSi, PSQ , SMIS 2 and PSEL a plusWorking knowledge of DSI dispatch system a plusAbility to understand, interpret and leverage performance metrics related to efficiency, productivity, profitability, safety, market share, resource deployment and general operations.Exceptional communication, management, leadership and interpersonal skillsWorking knowledge of OSHA and EPA regulations as they relate to the industryPosted MinUSD $75,000.00/Yr.Posted MaxUSD $85,000.00/Yr.Physical Requirements/Working ConditionsThis position works in an office environment some of the time and in service shop environment. May, on a continuous basis, sit at a desk for a long period of time; answer telephone calls and write or use a keyboard to communicate through written means. May on a continuous basis be on shop floor supporting service operations. Noise level in the shop environment is usually moderate, and the noise level in the office environment is usually low. Must be flexible to work varying schedules and hours as needed. Occasional local travel may be required. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.J-18808-Ljbffr