Director of Customer Support

About SperiaSperia is a global, AI-driven FarmTech SaaS company transforming how the world's poultry and animal protein producers operate. If you've ever eaten chicken or eggs, there's a good chance our software played a role in bringing it to market. Our technology helps producers run smarter, more efficient, data-driven operations-and we're growing fast. This is an exciting opportunity to join a high-impact finance team at the center of that growth.About the RoleWe are seeking a Director of Customer Support to lead and transform Speria's global support organization. Customer Support today is fragmented across regions, with inconsistent processes, tooling usage, and customer experience. This role is being created to centralize leadership, standardize global support operations, and enable scalable regional coverage. This is a transformation role, not greenfield, but not mature; requiring a leader who can assess current-state operations, drive change, and build strong cross-functional partnerships across Development, Projects, ITS, and CX.What You'll DoOwn and lead the global Customer Support function across North America, LATAM, and Brazil, with future expansion into EMEA and APACAssess existing support operations and standardize systems, processes, and ways of working globallyDefine and evolve how Customer Support partners with Development, Projects, CX, and ITSImprove consistency and quality of the customer experience worldwideServe as the frontline conduit to ITS for Azure, system, and environment outagesDrive cultural change in how Customer Support is viewed and engaged internallyScale regional support only after foundational processes and operating models are in placeInfluence cross-functional stakeholders without direct authority in a low-maturity systems environmentWhat You BringExperience leading global customer support organizations in a SaaS environmentProven ability to drive operational transformation in complex, multi-region teamsStrong cross-functional communicator and influencer, comfortable operating with ambiguityExposure to modern support tooling and AI-enabled workflowsAnalytical, adaptable leadership style-able to avoid rigid, "plug-and-play" approachesWillingness to travel up to ~20% for periodic regional visitsAbility to work in a hybrid Atlanta-based environment (3 days onsite preferred)Nice to HavesExperience supporting global SaaS product portfoliosBackground partnering closely with software development and project delivery teamsPrior responsibility for evolving org structures and regional consolidationExperience leading teams through cultural and operating-model changeWhy Join UsLead a high-impact, visible transformation critical to Speria's global growthShape the future of Customer Support in a rapidly evolving SaaS organizationInfluence global strategy and operating models across regionsCompetitive compensation with flexibility based on candidate experienceOpportunity to build and scale a world-class support organization from a strong foundation