Senior Customer Care Engineer (L-4)

Are you interested in working for a growing company in the medical IT industry? PaxeraHealth Corp. is hiring a Senior Customer Care professional to join our Implementation and Customer Care team. This remote position is located in the USA and offers on‑the‑job training in a friendly, supportive environment. Responsibilities Serve as the highest level of technical support for PaxeraHealth clients. Diagnose, troubleshoot, and resolve software and technical issues across healthcare imaging systems. Implement PaxeraHealth software solutions in cloud‑based, virtual, and physical environments. Support integrations with PACS, RIS/HIS, EMRs, and third‑party healthcare IT solutions. Document project activity, contribute to knowledge‑based content, and perform root cause analysis. Collaborate closely with project managers, engineers, and customers to ensure successful installations and timely resolution of service requests. Provide expert input and support in conferences, demos, or onsite engagements when needed. Qualifications 5+ years supporting or implementing PACS or similar Healthcare IT software. Bachelor’s degree in Computer Science or related field (or equivalent experience). Deep understanding of healthcare imaging standards like DICOM, HL7, and IHE. Hands‑on experience with systems administration (Windows Server, Active Directory, VMWare, etc.). Technical knowledge in: Networking: TCP/IP, VPNs, NAT, VLAN. Databases: SQL Server, queries, management. Scripting: Bash, PowerShell, Ruby/Perl, HTML/XML. Tools: Wireshark, IIS, Apache, OpenSSL. Strong communication and interpersonal skills with a customer‑first mindset. Ability to explain technical concepts to non‑technical users clearly and patiently. Must be able to pass a drug test and a background check. Benefits and Compensation Competitive salary. Remote position in the USA. Health, Vision and Dental insurance. Life Insurance. Paid Holidays. Paid Vacation. Paid sick time. Paid personal days. Work with an outstanding and dedicated team of accounting, IT, marketing, and administrative professionals. #J-18808-Ljbffr