Customer Service Representative - Polish Speaking

Job DescriptionREPORTS TO: Manager of Customer ServiceOVERALL OBJECTIVE: Guides homeowners through all phases of the program and ensures outstanding customer service, satisfaction, and compliance with the requirements of the Residential Sound Insulation Program.JOB COMPLEXITY/SCOPE: Completes administrative tasks, attends homeowner briefings, assists homeowners with understanding of the program, filling out paperwork, and product selection in the showroom.SUPERVISION: Normally follows established procedures on routine work, requires detailed instructions on new assignments. Works under close supervision.FLSA STATUS: Non-exemptJOB DUTIES: Performs the below duties and all other duties as assigned. Attends evening Homeowner Briefings to assist attendees with signing in, collecting applications, and distributing participant information folders. Prepares participant master lists containing names, addresses, and home/work telephone numbers. Assigns a file ID to participant information to be used in the Design Team’s computer files. Receives all agreements from the participants and forwards the Participation Agreement to the CDA Commissioner for execution. Enters participant information and other data into a database. Initiates title searches to verify who the owner of the property is. Conducts showroom tours for participants describing the doors, windows, and other products. Schedules home inventory appointments with the homeowners for architectural technicians or program staff. Schedules for field measurement appointments and HVAC walk-through appointments with homeowners. Schedules the construction work with the homeowners, prepares individual construction schedules and forwards to each participant along with information on preparing for and what to expect during construction. Answers telephone calls from homeowners, forwards participant questions and requests for information to Project Managers and documents the inquiries and responses in the participant file or database. Assists with mass mailings that include, but are not limited to, program updates and attempt to contact letters. Forwards warranty packages to participants and directs warranty assistance calls to the proper party. Assists the construction group staff when necessary, verifying documentation received from contractors. Assists the office clerk when necessary, filing participant materials and reproducing documents and booklets. Assists the office clerk when necessary to hand deliver attempt to contact cards to unreachable homeowners. Assists the construction group with homeowner communications throughout the construction period.Qualification And RequirementsThis position sits at a client office near O'Hare Airport Bachelor’s degree preferred or minimum of 3+ years of related customer service experience. Demonstrated commitment to exceptional customer service. Experience working with public entities (CDA, CDOT, CTA, etc.) preferred. Fluency in Polish and English required. Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint), Adobe, the internet, database software.Required CompetenciesFlexibility and Adaptability Recovers from disappointments and setbacks. Works effectively with unstructured teams, situations, or environments. Helps others adapt to changing environments and accept new situations.Learning Oriented Asks questions and seeks help when needed. Knows organization's resources and tools for professional development. Can describe how strengths and limitations impact professional performance.Oral Communications Speaks well without preparation. Adapts language, tone, structure, and level of detail to the needs of others. Maintains a dialogue in difficult situations.Teamwork Identifies characteristics of good teamwork. Names primary and ancillary members of own team. Explains team mission and objectives.Problem Solving Explain problem and escalation practices. Identifies potential and actual problems or conflicts in own area. Utilizes accepted procedures for problem analysis and resolution.Written Communication Produces written materials relevant to own work and department. Uses organization's guidelines for writing reports, correspondence, documentation, etc. Welcomes and uses feedback/editing assistance.Physical And Mental RequirementsJob duties in an office setting require the following: Ordinary ambulatory skills sufficient to move throughout the office; The ability to exert up to 10 pounds of force occasionally and/or a negligible amount of force constantly to move objects; Good hand-eye coordination; the ability to reach with hands and arms; and arm, hand, and finger dexterity, including the ability to grasp; Close visual acuity to use a keyboard, operate office equipment, prepare and review data and figures, and view a computer monitor; The ability to talk and hear; The ability to work in an upper level of a high-rise office building (Chicago office and some client offices); The ability to handle temperature changes consistent with inside environmental conditions; and Mental abilities including remembering, reasoning, concentrating to remain on task, reading, problem solving, managing concurrent tasks, and the ability to understand and follow directions.Job duties that require visiting a construction work site require the following: Normal color vision; The ability to ascend and descend ladders, stairs, scaffolding, ramps, etc., using feet and legs and/or hands and arms; The ability to move across uneven surfaces and the ability to maintain body equilibrium to prevent falling on uneven or slippery surfaces; The ability to stoop, kneel, or crouch; The ability to stand for sustained periods of time; The ability to work in confined spaces and narrow passageways; The ability to work in high places; and The ability to handle outside environmental conditions including extreme heat, extreme cold, loud noise levels, fumes, odors, dusts, gases, and oils.Compensation: $29/Hour-$36/Hour