Economic Benefits Technician (Hybrid after training) - Southern Regional Center

What You'll Be DoingDo you have exceptional customer service skills, and want to join an organization that offers professional growth and development? This opportunity may be just what you have been looking for. The Economic Benefits Technician performs tasks to ensure efficient departmental operations within the Southern Regional Center (SRC), and serves as the initial point of contact for the Economic and Social Services (ESS) Division. Oh wait, did I mention our excellent benefits package? https://www.wake.gov/employee-benefits-0Primary Functions Include Assisting clients who visit Human Services locations; answering policy questions and troubleshooting case issues Assisting with completion of forms and/or helping clients at self-service computer stations; referring them to internal and external resources as needed Submitting applications and/or recertifications into NCFast; manages evidence in NCFast; maintaining queues in NCFast and OnBase by scanning and indexing documents, maintaining work queues, and documenting case actions and communications with clients Backing up customer service and administrative staff in reception areas Performing administrative functions to support supervisor such as scheduling meetings, contacting clients, job candidates, checking references, and other tasks About Our TeamThe Wake County Department of Social Services team is grounded in a deep commitment to connection, compassion, and community. We bring together experienced professionals who collaborate to support individuals and families through complex challenges, connect them with critical resources, and promote long-term stability. We value insight, innovation, and a solutions-focused approach, and we welcome those who are ready to contribute their expertise to meaningful, community-centered work. Join us in making a lasting difference!Required The Basics (Required Education and Experience) High school diploma or GED One year of experience in human services Equivalent education and experience are accepted Please include ALL prior work experience on your application and resume. Beyond the Basics (Preferred Education and Experience) NCFAST experienceSix (6) months of experience scanning and indexing electronic data and recordsOne year or more of Customer Service experience in a Human Services or medical clinic settingThe ability to interpret from Spanish to English and English to Spanish How Will We Know You're 'The One'? Knowledge of Microsoft Office programs including Word and ExcelKnowledge of and/or ability to learn Economic Services Program policy and NCFast navigation Exceptional customer service skillsThe ability to listen, react and respond appropriately to others, and to patiently and professionally assist demanding or emotional clientele About This Position Location: Southrn Regional Center Fuquay-Varina 27526Employment Type: RegularWork Schedule: HYBRID after training is complete if applicableHiring Range: 25.07 - 28.13Market Range: 25.07 - 31.18Please include ALL prior work experience on your application and resume.Posting Closing Date: 7:00 pm on 4/17/2026 What Makes Wake Great Equal Opportunity Statement Background Check Statement Emergency Service Worker Statement What Makes Wake GreatConsistently ranked high among the best places to live and work in America, Wake County is home to NC State University, Research Triangle Park, and 2006 Stanley Cup Champions, the Carolina Hurricanes. In addition to being Wake County’s seat of government, Raleigh is also the center of state government, with the Capitol Building, legislature and many state government offices located in Raleigh. With an estimated population of just over 1.2 million residents, Wake County is North Carolina’s most populous county. Entertainment, recreation, and art and culture abound with the North Carolina Museum of Art, JC Raulston Arboretum, and the Neuse River Trail all in the heart of Wake County. Wake County uses the Council/Manager form of government. Currently, the seven members of the Board of Commissioners are elected by district on a partisan basis and serve four-year terms. In Fall 2026, two at-large seats will be added for nine total commissioners. The County is regarded as a fiscally responsible and well-managed government, enjoying a AAA bond rating. The County’s FY2026 General Fund budget is approximately $2.1 billion, and the County has over 5,100 full time employees. Wake County Government came in at #2 on the Healthiest Employers list for 2024. This year, US News & World Report ranked Raleigh #5 on its list of Best Places to Live, and the Milken Institute ranked Raleigh #1 on its 2025 list of Best-Performing Cities.Equal Opportunity StatementWake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.Background Check StatementPosition may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.Emergency Service Worker StatementIn the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.