IT Business Analyst

Core ResponsibilitiesActs as the bridge between business and IT to design and implement system solutions. Analyzes complex needs, documents requirements, supports project rollouts, and provides advanced training/support to help users maximize functional business tools.As an IT Business Analyst 3, you will serve as the strategic liaison between business units and IT departments to translate complex business needs into actionable, high-quality technical solutions. Under general supervision, you will lead the elicitation, analysis, and documentation of requirements for high-impact or enterprise-level systems. You will not only participate in the planning, design, and implementation of new or enhanced systems but will also act as a trusted advisor and mentor, driving operational efficiency and ensuring the user community fully leverages functional business tools and support systems.Requirement Elicitation & Analysis: Lead workshops, interviews, and focus groups with cross-functional stakeholders to extract, analyze, and prioritize complex business requirements.Documentation & Design: Translate high-level business requirements into detailed functional specifications, user stories, use cases, workflow diagrams, and data models. Participate heavily in system design sessions to ensure technical solutions align with business goals.Project Planning & Implementation: Partner with Project Managers and Technical Leads to define project scope, objectives, and deliverables. Coordinate and participate in the deployment, data migration, and rollout of new or enhanced applications.Testing & Quality Assurance: Define User Acceptance Testing (UAT) strategies, write comprehensive test scenarios, and coordinate with business users to ensure deliverables meet validation criteria and quality standards.User Support & Enablement: Serve as a subject matter expert (SME) for core functional business tools. Develop training materials, conduct user training sessions, and provide advanced Tier-2/Tier-3 support to resolve complex functional system issues.Process Improvement: Continuously evaluate existing business processes and system workflows to identify bottlenecks, proposing innovative, automated, or optimized solutions.QualificationsBachelor's degree in a related field (e.g., Business Administration, Information Technology, Computer Science, Management Information Systems) from an accredited college or university AND three (3) years of directly related experience in business analysis, systems analysis, or IT project environments.Preferred: Professional certification such as Certified Business Analysis Professional (CBAP) or PMI-PBA.Experience leading Agile scrum teams or acting as a proxy Product Owner preferred Testing & QA: User Acceptance Testing (UAT) coordination, test script design, and defect tracking (nice to have)Advanced Analytical Thinking: Proven ability to synthesize complex, ambiguous data from multiple sources into clear, structured requirements.Technical Literacy: Strong understanding of the Software Development Life Cycle (SDLC) models (Agile/Scrum, Waterfall) and familiarity with data tools (e.g., SQL queries, data mapping tools, or reporting dashboards).Stakeholder Management: Exceptional communication, negotiation, and relationship-building skills, with a track record of successfully managing expectations across diverse user groups and leadership levels.Tools: Proficiency with business analysis and project tracking tools (e.g., Jira, Confluence, Miro, Clickup, Figma, or equivalent).5 years experience with the following:Requirements Management: Elicitation workshops, user stories, use case development, and BRD/FRD writing.SDLC Methodologies: Agile, Scrum, and Waterfall frameworks.Data & Technical Literacy: Basic SQL queries, data mapping, and system integration analysis.Stakeholder Management: Facilitation, negotiation, conflict resolution, and cross-functional collaboration.User Enablement: Technical writing, end-user training, and Tier-2/3 application support.UI/UX & Prototyping: Figma (wireframing/mockups), user interface design principles, and user journey mapping.AI & Productivity Tools: AI-assisted documentation, prompt engineering for requirement generation, and automated note-taking tools.BenefitsHealthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.Vision Insurance: Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first enrollment date that is at least 30 days after employment begins. Enrollment dates are each January 1st, April 1st, July 1st, and October 1st.Technical Certification Bonus: Synectics is pleased to award its employees a bonus of up to $500 for an approved professional certification. In determining the bonus amount, Synectics will consider the cost of the test(s) for any certification relating to your current position, achieved during your employment with us. Only one Certification Bonus per calendar year may be awarded per employee. Only current, active employees will be eligible to receive this bonus. It will be awarded 90 days after the Synectics office has received documentation confirming the successful completion of the certification.Synectics is an equal opportunity employer.