Windows Deployment Technician (Winston-Salem)

This is an 8-week contract on-site in Winston-Salem, NC.Arctiq is a global, intelligence-driven technology services company delivering professional and managed services across Hybrid Cloud Infrastructure, Networking & Connected Experiences, Cybersecurity, Data & AI, Autonomous Operations & Intelligence, and Enterprise Service Management. We help organizations operate, secure, and modernize complex environments by unifying infrastructure, networking, data, security, automation, and observability under a single, integrated operating model. Our work focuses on helping customers reduce operational friction, improve resilience, and make better, faster decisions as their environments evolve. Arctiq builds on decades of industry expertise and a customer-centric ethos to deliver exceptional value to clients across diverse industries.We are seeking a reliable and customer-focused Deployment Technician to support a large-scale laptop deployment and technology refresh initiative. This role will be responsible for preparing, configuring, and deploying end-user devices while ensuring a seamless onboarding experience for employees. The ideal candidate is hands-on, detail-oriented, and comfortable working directly with users in a fast-paced environment.This is an excellent opportunity for someone with strong desktop support experience who enjoys combining technical troubleshooting with customer service.This is a contract opportunity with an Arctiq client located in Winston-Salem, NC where daily onsite presence is required.Key ResponsibilitiesImage and prepare laptops for deployment using pre-configured enterprise imagesConfigure devices and validate proper application of group policies and security settingsTroubleshoot hardware, software, connectivity, and user profile issues during deployment activitiesCoordinate and schedule appointments with end users for device swap-outs and upgradesDeploy laptops to employees and provide onboarding support during setup and migration activitiesEnsure successful transfer of user data, applications, and access where applicableDocument deployment progress, asset tracking, and support activities accuratelyEscalate complex technical issues to appropriate internal IT teams when necessaryMaintain a professional, friendly, and customer-focused experience throughout the deployment processSupport inventory management, device staging, cable management, and workstation setup as neededFollow established IT processes, security standards, and deployment proceduresQualifications1–3+ years of experience in desktop support, deployment, or help desk environmentsExperience imaging and configuring Windows laptops in an enterprise environmentFamiliarity with Active Directory, Group Policy, and Microsoft Windows operating systemsBasic understanding of hardware troubleshooting and peripheral supportExperience with ticketing systems and IT asset management tools preferredStrong communication and interpersonal skills with the ability to support non-technical usersAbility to work independently while managing multiple deployment appointments and prioritiesStrong organizational skills and attention to detailAbility to adapt quickly in a fast-paced, high-volume environmentArctiq is an equal opportunity employer. If you need any accommodations or adjustments throughout the interview process and beyond, please let us know. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.We thank you for your interest in joining the Arctiq team! While we welcome all applicants, only those who are selected for an interview will be contacted.