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CX AI Support Lead: Automation & Operations
Englewood Cliffs, NJApril 1st, 2026
A consulting firm is seeking an Associate CX Manager for AI Support in Englewood Cliffs, NJ. The role focuses on optimizing multi-channel support operations through intelligent automation. The ideal candidate has 3-4 years of experience in customer support and expertise with chatbot tools. You will analyze data to improve customer satisfaction and collaborate on AI-driven support strategies. A hybrid work model is available, with at least three days on-site each week.
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