Part Time Service Specialist - Fremont Branch

Job Description Overview:Reporting to the Retail Branch Manager, the Financial Services Representative's primary responsibilities are to consult with members to identify needs, recommend products and services, offer solutions and ensure pending transactions are completed in a timely manner. They will assist potential and current members in opening new memberships, introducing loan products and ability to transition a member/non-member to the appropriate employee as necessary. Responsibilities:Performs advanced transactions such as retirement accounts, loan signings, membership account maintenance, online banking and mobile banking. Ensure branch documents are completed, imaged and auditedPerforms transactions using our core system as requested by members. Provide recommendations or feedback to management for process improvement. Utilize credit union resources to assist with member inquiries or perform credit union processes.Supports branch goals by identifying and recommending products and services to members, open new memberships accurately and offering basic loan products during new membership enrollment and during daily interactions with membersAssists with branch opening and closing procedures including cash replenishment and servicing of cash devices. May also assist from time to time at other branch locations or departments as neededCompletes all required training and compliance courses. Supports and participates in Volunteerism and Credit Union activitiesOther duties as assignedPrerequisites:Must be available to work SaturdaysExcellent written and oral communication skillsStrong organizational, problem-solving, and analytical skillsDetail orientedBasic knowledge of MS Office SuiteThis position requires at least one year of similar customer service experienceHigh School diploma or equivalent