Inventory Control Technician/Customer Service Representative - Fri-Sun, 6pm-6am

Job TypeFull-timeDescriptionJob Title: Inventory Control ClerkDepartment: OperationsReports To: Operations ManagerPosition Type: Full TimeSchedule: Friday - Sunday, 6pm-6am with O/T when requiredPay: Up to $25.00/Hourly + $1.50 shift Differential when applicablePurpose of PositionMaintain and monitor inventory levels and product movement for accuracy. Accurately process incoming and outgoing orders within designated systems. Provide customer service to daily activities related to warehousing operations.Values and Business PracticesCustomer First – We deliver on what we promise to our customers with a positive attitudeWe treat everybody with respect and dignityWe operate with high business ethicsWe are a good corporate citizenWe value our professional relationshipsWe strive to have a “Continuous Improvement Culture”We are committed to the safety of our employees and our equipment/facilitiesCompany ExpectationsOur expectation is that all employees, customers, vendors will perform in a manner that will ensure long term success.FlexibilityWorks the hours needed to support the business goals (including overtime, weekends and holidays). Remains open-minded, performs a wide variety of job tasks, transitions from task to task effectively (multi-task).ReliabilityAlways present and punctual; arrives prepared for work. Completes work in a timely, accurate and consistent manner. Plan and schedule your time off in advance with your supervisor or manager. Avoid unscheduled days off which will result in attendance points.AttitudeMaintains a “Whatever it Takes” attitude. Lives by company stated values and inspires others.Willingness to learnApproaches new tasks with an interest to learn. Has the ability to learn techniques as job task requirements change.InitiativeSeeks out additional work when job tasks are completed. Goes above and beyond required tasks. Participate in pre-shift meetings and department meetings. Display pride in your work area by maintaining daily housekeeping of our operations building, equipment, break rooms, restrooms, smoke areas, etc.… Promote teamwork and assist in all areas and processes in the operation as needed / required.Quality of WorkMaintains high standards despite pressing deadlines. Produces accurate, thorough and professional work. Understands the importance of “Only Handle It Once – OHIO”, by completing work correctly the first time.Follows directionsFollows all written and verbal instructions provided by management, project leader, etc.…CommunicationShares all information in a professional and factual manner ensuring the best decisions are made for the company. Report all issues to your manager/supervisor.AppearanceMaintains an appropriate appearance and dresses in accordance with the established dress code guidelines to your respective position.SafetyFollows all rules, guideline, and practices. Informs supervisor / manager immediately if unsafe conduct or conditions arise.Position CompetencyIntermediate computer skills including Microsoft office, accurate data entry skills, WMS, document scanning, copying and basic office skillsGood communication skillsAbility to perform basic arithmetic, reading, and writing skillsAbility to understand the production schedule1-3 years’ experience in Inventory ControlCount back inventory reconciliationInventory audits for outbound shipmentsSelf-starter/self motivated; ability to work independently as well in a group settingsInterface directly with customers on inventory adjustmentsPosition ExpectationsProduction SupportCoordinate product and packaging material inventory use.Do inventory audits and cycle counts as required.Ability to coordinate, problem solve, and communicate inventory issues to customers, vendors, and Production Planner.Coordinate the product recoup operation.Backfill on production lines as needed.Notify manager/supervisor if trailers are not being unloaded and loaded within the designated time frame.Enter and complete all inbound and outbound orders and extra billing by end of work shift.Review open receipts and orders daily and communicate any issues to your manager.Assign trailers to designated dock doors to ensure efficient warehouse flow.Follow our Standard Operating Procedures (SOP) and specific customer work instructions.SafetyFollow established Dock Safety policy.Complete the Motorized Equipment Daily Inspection sheet.Report all equipment malfunctions to manager and/or maintenance immediately.Wear PPEs as requiredFollow safety and security policies and SOPs Quality:Collect samples when requested by customers.Work with Production Planner to coordinate packaging material changes.Work with customers/vendors/Production Planner to resolve quality issues.Follow our Standard Operating Procedures (SOP) and specific customer work instructions.Must have experience and be knowledgeable about Food Safety or willing to receive training in Food Safety.InitiativeInterface directly with customers and maintain a professional and courteous relationship.Ensure customer requests are responded to within an hour. Provide customer with an estimated time of completion including factual response.Immediately escalate to management customer’s complaint (i.e. inabilities to meet customer requests or customer reported errors)Food Safety & QualityFollow food/safety SOPs and AIB standards.Must have experience and be knowledgeable about Food Safety or willing to receive training in Food Safety.Salary DescriptionUp to $23.00/Hourly