Quality Assurance Engineer

This isn’t a back-office quality role. It’s an opportunity to directly influence the products customers bring into their homes — from supplier selection and testing protocols to product performance and long-term customer satisfaction. As a Quality Engineer, you’ll partner across merchandising, sourcing, supply chain, and suppliers to solve problems before they reach the customer, improve product performance, and help drive smarter business decisions across a fast-growing retail organization.You’ll own categories, influence supplier strategy, and create systems that improve quality, reduce claims, and strengthen the business at scale.Your Day Consists OfPartnering with suppliers, merchants, and sourcing teams to ensure products meet quality, safety, and performance standards before launchCreating and managing testing protocols, inspections, scorecards, and quality documentation across assigned product categoriesInvestigating field quality issues, leading root cause analysis, and implementing corrective actions that prevent repeat problemsEvaluating supplier performance data and identifying opportunities to improve quality, consistency, and operational efficiencyCoordinating product testing, factory audits, certifications, and inspections with third-party partners and global vendorsCollaborating cross-functionally with Supply Chain, Legal, Inventory Management, and Merchandising to proactively solve quality challengesYou’ll Be Successful WithExperience in supplier quality, manufacturing quality, retail quality, or product testing environmentsStrong communication skills and the ability to build trust across teams, suppliers, and external partnersAn analytical mindset with strong attention to detail and confidence working through complex product or process issuesComfort operating in a fast-paced environment where priorities shift and collaboration mattersA degree in Engineering, Science, Business, or another technical field preferredExperience with flooring, hardlines, manufacturing, or retail product categories is highly valuedMinimum Eligibility Requirements:Bachelor’s degree in Engineering, Business, or a Technical Field preferred1-3 years of relevant experience (preferably in Retail or Manufacturing)Knowledge of supplier qualification processes and supplier performance metrics preferredUnderstanding of statistical methods, quality tools and methodologies preferredSupplier Quality background and experience preferredMust be analytical, detail oriented and highly organizedPossess good process experience, judgment, and the ability to recognize key problemsA demonstrated ability to work cross-functionally within the company, as well as globally with suppliers and 3rd party firms. Strong collaboration skills with both local and international teams.Experience working with international vendors preferredMust possess excellent customer service skills and work well under pressureAbility to multi-task, prioritize, meet deadlines and work in a fast-paced, rapidly changing environmentAbility to work independently, within a team across all levels and diverse cultures, and the ability to lead team projectsIntermediate to advanced level Microsoft Suite skills (especially Excel)Essential Job Functions:Develop internal and external communications including FAQs, associate training materials, and supplier communications Develop and manage policies and standard operating procedures (SOP) relating to quality assurancePossess the enhanced process experience/judgment and the ability to recognize key problems before they become major issues. Capable of recognizing opportunities that translate to bottom-line improvement.Monitor supplier performance and alert stakeholders of any non-compliance, respond promptly to detected offenses, develop corrective action plans and report findings via established channelsUtilize scorecards to track key vendor and 3rd party service provider performance metrics Onboard new suppliers in accordance with F&D policies and proceduresTest and inspect new product and validate sales driving attributesOther areas of focus will be on Supplier Risk Management and may include some or all of the following audits, inspections and activities to be performed by selected third parties:Environmental Compliance AuditsFactory Audits Production, Pre-Shipment and Container Loading InspectionsProduct Testing Lab Testing, Certifications, Recordkeeping Procedures and Other Best PracticesThis position will own at least one department in the business and will be responsible for creating and implementing testing protocols for product performance which can ultimately determine viability of a product and have influence over whether or not Merchants move forward with the product.This position will use self-created testing protocols as well as first piece inspection results to work with Merchandising to determine if changes should be made to the product to reduce and prevent customer claims, ultimately resulting in a positive financial impact for the business.This position will have autonomy to budget for such inspections, testing etc.The position will be expected to strategically conceptualize and create process improvements for the department which will positively impact efficiencies to the business.This position will be expected to contribute to the Global Sourcing Survey in the Supplier Scorecard, which ultimately impacts a suppliers overall score which Merchants use to determine supplier business strategiesThis position will be responsible for handling CAPA’s & Root Cause analysis for field quality issues, which helps suppliers put in systematic changes and thus reduces further impacts to the business.Working Conditions (travel & environment)Travel may be required including air and car travelThe noise level in the work environment is typically quiet to moderate.Physical/Sensory RequirementsSedentary Work – Ability to exert 10 - 20 pounds of force occasionally, and/or negligible amount of force frequently to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time.Note: Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.Benefits & RewardsBonus opportunities at every levelCareer advancement opportunitiesRelocation opportunities across the country401k with discretionary company matchEmployee Stock Purchase PlanReferral Bonus ProgramCorporate Discount ProgramsMedical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)Equal Employment OpportunityFloor & Decor is an equal opportunity employer and is committed to equal opportunity for all associates and applicants. F&D recruits, hires, trains, promotes, compensates and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information or any other status protected by applicable law.This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.