Practice Manager Telehealth Sleep Medicine

Key ResponsibilitiesClinic Operations & Workflow ManagementOversee the daily virtual operations of the sleep medicine program, ensuring efficient patient flow from intake to follow-up.Manage a team of client support, clinic administration and care coordination staff.Supervise the use of our Customer Relationship Management (CRM), Electronic Health Record (EHR) and Telehealth platforms, troubleshooting workflow bottlenecks as they arise.Collaborate with external vendors, including DME (Durable Medical Equipment) suppliers and dental partners, to ensure timely delivery of equipment and test results.Ensure strict compliance with all telehealth regulations, state licensing requirements, and HIPAA guidelines.Track, analyze, and report on key operational metrics (e.g., appointment completion rates, no-shows, operational costs) to senior leadership.Product Enhancement & Cross-Functional CollaborationArchitect solutions within existing products, often without coding or with limited engineering time.Partner directly with Product and Engineering teams to continuously improve our telehealth platform and internal tools.Act as the voice of the clinicgathering feedback from clinicians, administrative staff, and patients to identify technical friction points.Draft and submit clear enhancement requests, feature ideas, and bug reports based on operational needs.Participate in user acceptance testing (UAT) and support the rollout and training of new product features to the clinical and administrative teams.Customer Service & Patient ExperienceLead, train, and mentor the patient support and administrative teams to deliver exceptional, empathetic customer service.Develop and implement standardized protocols for patient communication, including onboarding, troubleshooting tech issues, and following up on sleep study results.Serve as the primary point of escalation for complex patient inquiries, complaints, or service-recovery issues.Continuously evaluate the digital patient journey, implementing initiatives to improve patient satisfaction, engagement, and retention.QualificationsRequired:5+ years of experience managing a specialty healthcare clinic ortelehealth practice.Proven track record of managing administrative staff and optimizing clinical operations.Strong technical aptitude, with proficiency in building workflows and solving problems within EHR systems, CRMs and practice management software.Experience collaborating with technical teams (Product, Engineering, or IT) to improve software platforms, workflows, or EHR systems.Deep understanding of healthcare compliance, patient privacy (HIPAA), and revenue cycle management basics.Exceptional leadership, conflict resolution, and interpersonal communication skills.Preferred:Direct experience managing operations within a telehealth or virtual care environment.Prior experience in sleep medicine, pulmonology, neurology, or managing DME/CPAP coordination.Bachelors degree in Healthcare Administration, Business Management, or a related field.What We OfferCompetitive salaryComprehensive health, dental, and vision insurance.Flexible PTO and paid company holidays.401(k) The opportunity to shape the future of virtual sleep medicine. recblid wmujx8dss2eil0y87rk2ioasitzct3