Call Center Representative-Day Shift

Job TitleTake customer calls and provide accurate, satisfactory answers to their queries and concernsReserve appointments for the guest at their preferred locationCall clients and customers to inform them about the company's new products & servicesGuide callers through troubleshooting, navigating the company site or using the products or servicesReview customer or client accounts, providing updates and informationCollaborate with other call center professionals to improve customer serviceMarketing job duties as requiredRequirementsStrong communication, both written and verbalGreat active listening skillsExceptional interpersonal and rapport building skillsA patient and empathetic attitudeStrong time management and organizational skillsAdaptability and flexibilityComfortable working in fast-paced environmentsTroubleshooting skills, either basic or advanced, depending on the role and industryComputer literacyPhone skills, including familiarity with complex or multi-line phone systemsIn-depth knowledge of a company's products and/or servicesExpertise in the customer service area they focus in, such as accounts, sales, technical support or another area