Software Engineer I - Production AI

Title: Software Engineer I - Production AIIndustry: GamingLocation: Redwood City, CADuration: 12 monthsResponsibilitiesProvide frontline developer support for production AI tools and APIs by monitoring Slack channels, triaging requests, and resolving issues efficientlyOperate and maintain internal AI services, ensuring reliability, uptime, and a high-quality developer experienceTroubleshoot issues across APIs, integrations, and AI tools, conducting root cause analysis and driving resolutionCreate and maintain clear, user-friendly documentation, including usage guides, FAQs, and operational runbooksIdentify recurring support trends and develop automations, tools, or workflows to improve scalability and reduce manual effortRequirements2+ years of professional software engineering experience or equivalent hands-on experienceStrong programming skills in at least one language (e.g., Python, TypeScript, Java)Experience working with APIs, debugging services, and supporting production systemsFamiliarity with cloud environments, service monitoring, and basic DevOps practicesStrong problem-solving skills with the ability to troubleshoot complex, ambiguous issuesSkillsSoftware EngineeringAI ToolsAPIsCloud EnvironmentsDevOpsTroubleshootingDocumentationAutomationPythonCommunicationHourly rate is commensurate with experience and is an estimated range provided by WorkGenius.ref_id: fb53ea1a-db3e-43ab-814f-f50f3a9a9107