QA Analyst

Quality Assurance Analyst Location: Chester, NY Area | Onsite 3 days/week (following initial 90-day 100% onsite training/onboarding period)About the Company Our client is one of the largest cable and broadband operators in the United States, serving over 3 million households and businesses across 22 states. They are a leading gigabit broadband provider focused on smaller and mid-sized markets, offering high-speed data, video, phone, and mobile services through a fiber-rich network. They are growing and investing heavily in their technology and software infrastructure.Position Overview We are looking for a Quality Assurance Analyst to join an established QA team and support the overall quality of various software systems and applications. This role covers manual testing across web, mobile, and client-server platforms, including complex end-to-end workflows and physical device testing (Android/iOS, Set Top Boxes, cable modems, fiber ONTs).Responsibilities Own test planning and strategy aligned to project schedules and timelinesWrite, execute, review, and maintain manual test cases in JIRA as requirements evolvePerform testing across web apps, mobile apps (iOS/Android), set-top boxes, cable modems, and fiber devicesExecute Smoke, System, Functional, End-to-End, Integration, Regression, UAT, GUI, and Load TestingIdentify, report, and track defects in JIRA; participate in defect triage sessionsCommunicate testing progress and findings to team members and managementDocument test scenarios, workflows, user guides, and technical specificationsCollaborate with internal development/QA teams and external vendors on system integrationsSupport production deployments and perform post-deployment validationManage multiple concurrent projects in a fast-paced environmentRequirements 3+ years of manual testing experience in a Software QA roleStrong knowledge of QA methodology, SDLC, and STLCExperience with SoapUI, Postman, RESTful APIs, and XMLHands-on experience writing thorough test plans and test cases from functional requirementsStrong written and verbal communication skillsHigh attention to detail and analytical abilityNice to Have/Desired:Bachelor's degree in Computer Science, Information Technology, Engineering, or related fieldExperience with complex, multi-tier platform testing preferredQA/software testing certifications a plus