Customer Service Representative

Company Description RyanO Plumbing & Gas Piping Inc. is a trusted provider of quality plumbing and gas piping services, dedicated to delivering exceptional solutions to residential and commercial clients. Known for professionalism and a customer-first approach, the team prioritizes timely and reliable service. Based in Atlanta, IN, RyanO Plumbing & Gas Piping Inc. values community trust and maintains high standards of workmanship. The company fosters a supportive and collaborative work environment, ensuring employees have the tools and training they need to succeed. Role Description This is a full-time, on-site role located in Atlanta, IN for a Customer Service Representative. The role involves providing exceptional assistance to customers by addressing inquiries, resolving issues, and ensuring satisfaction with company services. Responsibilities include managing incoming calls, responding to customer needs, scheduling service appointments, and maintaining accurate records. The position requires excellent communication and problem-solving skills to deliver an outstanding customer experience. Qualifications Strong foundation in Customer Service and Customer SupportProven ability to enhance Customer Satisfaction and deliver an outstanding Customer ExperienceExcellent communication skills and a patient, problem-solving mindsetAbility to multitask, prioritize, and manage time effectivelyExperience using customer relationship management (CRM) tools is a plusHigh school diploma or equivalent; additional education or certifications in customer service is an advantage