Technical Production Support Engineer

Overview In this role you will provide day-to-day production support for a wealth management application, focusing on rapid incident resolution and system stability. You will work with cross-functional teams to troubleshoot issues, analyze root causes, and implement fixes in a cloud-based environment (Azure and PCF) running on WebLogic. The position emphasizes collaboration with development, operations, and client servicing teams to maintain service levels and compliance. You will contribute to continuous improvement through proactive monitoring, change control, and after-hours incident handling, shaping reliable, enterprise-grade software delivery. ResponsibilitiesTroubleshoot code-level production issues via monitoring, log analysis, and technical assessmentProvide day-to-day production support for a Java/Spring Boot/REST API-based wealth management appLead stability efforts to prevent issues and improve application reliabilityTrack, manage, and resolve incidents, changes, and problems for assigned applicationsProvide regular progress updates to stakeholders on incidents and SLA risksCollaborate with project and development teams to prioritize fixes and releasesEnsure audit, change control, and data security requirements are metCoordinate with onsite and offshore teams to support applications and drive continuous improvementParticipate in rotating on-call schedule for after-hours/weekend support of critical incidents Key requirementsProven experience in a production support or development roleHands-on capability to troubleshoot code-level issues, perform technical analysis, and implement code changesExperience supporting mission-critical, enterprise-level applicationsStrong troubleshooting and root cause analysis skillsAbility to review and understand application architectureCollaborative mindsetEffective stakeholder communicationIncident management and urgency with SLAsJavaSpring BootREST APIs