OEM Account Coordinator (Hyundai/Kia)

OEM Account Coordinator (Hyundai/Kia)Location: Opelika, AlabamaCompany: Hyundai Sungwoo Auto USA CorporationPosition OverviewWe are seeking a detail-oriented and proactive OEM Account Coordinator to support our Hyundai/Kia customer accounts (HMMA, KaGA, HMGMA). This role serves as a key liaison between OEM customers, headquarters (HQ), and internal teams, ensuring seamless communication, program coordination, and issue resolution. Must be fluent in Korean.Applicants must be legally authorized to work in the United States. This employer will consider candidates eligible for H1-B transfer.Key ResponsibilitiesOEM Customer Interface (HMMA / KaGA / HMGMA)Serve as the primary point of contact for OEM customers including HMMA, KaGA, and HMGMAReceive, review, and coordinate customer requests with HQ and internal departmentsEnsure smooth communication and execution of customer requirementsOEM Purchasing Support (Program / Development Coordination)Support new vehicle program development schedules in alignment with OEM timelinesCoordinate prototype and sample supply with HQ Sales and Engineering teamsManage ISIR submission schedules and related documentation with HQ Quality AssuranceDistribute and track customer requests across internal teamsOEM Quality Support (Customer & Field Issues)Respond to customer quality issues and complaints in a timely mannerLead internal corrective actions related to local operationsCoordinate with HQ on supplier-related quality issues and improvement actionsSupport field claim investigations, including part return and analysisCollaborate with plant teams and suppliers to identify and resolve quality issuesAnalyze returned parts and provide reports to internal stakeholdersSupport quality issue resolution during new model launchesChange Management & ReportingManage 4M (Man, Machine, Material, Method) and E/O (Engineering Order) changesEnsure proper customer notification and FIFO control for change implementationCollect, analyze, and report field claim data to HQQualificationsMust speak KoreanBachelor’s degree in Business, Engineering, or related field (preferred)Experience supporting OEM customers (Hyundai/Kia experience strongly preferred)Strong coordination and communication skills across cross-functional teamsAbility to manage multiple priorities in a fast-paced environmentExperience with quality processes, change management, or automotive manufacturing is a plusProficiency in ExcelBenefits Include:Annual and sick leave100% employer paid health, dental, and vision insuranceHealth reimbursement accountSIMPLE IRA with company matchLunch stipendPay: $55,000.00 - $75,000.00 per year