Operations Supervisor - Second Shift

What We NeedCorpay is looking to hire an Operations Supervisor to join our USVP lines of business. This position falls under our North American Fuel division and is located in Brentwood, TN. In this role, you will ensure the success and productivity of our Customer Support agent while maintaining high levels of client satisfaction and operational efficiency. You will report directly to Operations Manager and regularly collaborate with internal teams.How We WorkAs an Operations Supervisor, you will be expected to work in an office environment. Corpay will set you up for success by providing:Assigned workspace in Brentwood, TNCompany-issued equipmentFormal, hands-on trainingRole ResponsibilitiesThe responsibilities of the role will include:Leading And Supporting Customer AgentsProviding leadership and guidance to a team of Support Customer Agents, ensuring they have the resources and training needed to excel in their rolesConducting agent coaching’s to review performance metrics, share best practices, and address any challengesServing as an escalation point for complex client issues, providing resolution strategies and supportClient Relationship ManagementOverseeing the portfolio of Salesforce queues managed by the team, ensuring high levels of client satisfaction and retentionCollaborating with leadership to develop and implement client service delivery strategies tailored to client needs and contract specificationsOperational ExcellenceMonitoring and managing the productivity and quality of the Support Customer Agents, ensuring adherence to company standards and client expectationsAnalyzing team performance data to identify trends, areas for improvement, and opportunities for growthDeveloping and refining processes and procedures to enhance the efficiency and effectiveness of the support customer functionTraining And DevelopmentProviding ongoing coaching and development opportunities for support customer agents to enhance their skills and career progressionConducting performance evaluations and creating individualized development plans to support employee growthCross Department CollaborationWorking closely with other departments, including Sales, Product Development, and Account Management teams, to ensure seamless service delivery and support for clientsFacilitating communication and coordination between Support Customer agents and other teams to address client needs and resolve issues promptlyInnovation And ImprovementActing as a change agent within the organization, identifying opportunities for process improvements and driving initiatives to enhance the client experienceContributing to the development and testing of new processes, products, and services that benefit the client base and improve operational efficiencyQualifications & SkillsEducation, Experience, and Technical Skills:Minimum 2 years of experience in call center or customer service roles, with at least 1 year in a supervisory or leadership positionProven track record in account management or relationship managementMinimum High School diploma or GED required; Bachelor’s Degree or equivalent work experience preferred.Proficiency in Microsoft Office SuiteKnowledge of Salesforce or similar CRM systems is a plusLeadership SkillsStrong leadership and team management skills with the ability to motivate and develop a high-performing teamExcellent problem-solving and decision-making abilitiesExceptional communication and interpersonal skills, with the ability to interact effectively with clients and internal stakeholdersBenefits & PerksMedical, Dental & Vision benefits available the 1st month after hireAutomatic enrollment into 401(k) plan (subject to eligibility requirements)Company-wide virtual fitness classesRobust PTO offerings including major holidays, vacation, sick, personal, and volunteer timeEmployee discounts with major providers (wireless, gym, car rental, etc.)Philanthropic support with both local and national organizationsEngaging culture with company-wide contests and prizesAbout CorpayCorpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.Learn more about Corpay: https://www.corpay.comTransparency & ComplianceEqual Opportunity Employer Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.Use of Artificial Intelligence in HiringCorpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.Candidate Privacy Notice For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.Pay Philosophy Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.