Business Operations & Support Specialist - Exp. Required (16415)

Job description:Our client is seeking an experienced Business Operations & Support Specialist to support sales, customer service, and operations in a fast-paced office environment. This role is critical to daily business functions including CRM management, billing and invoicing, eCommerce order processing, and operational support.This position is ideal for a highly organized, detail-driven professional who enjoys owning processes, working across departments, and contributing to business growth. Strong growth opportunity for an experienced individual looking to expand responsibilities.Key ResponsibilitiesBusiness & Customer SupportSupport sales and operations teams with daily administrative and operational tasksAnswer inbound calls and emails professionallyCommunicate with customers regarding orders, payments, and account questionsMaintain accurate customer records and documentationCRM & Data ManagementUpdate and maintain CRM records (customers, contacts, opportunities)Enter leads, manage pipelines, and update deal stagesRun basic reports and support sales activity trackingEnsure data accuracy and follow documented processesBilling & Accounts ReceivablePrepare and send customer invoices accurately and on timeProcess credit card payments securelyFollow up on outstanding accounts receivable in a professional mannereCommerce & Order ProcessingProcess incoming eCommerce orders accuratelyCoordinate with operations and shipping teams to resolve issuesRespond to customer inquiries with a solution-focused mindsetAssist with pricing checks, product updates, and inventory accuracyOffice & Inventory SupportMaintain internal inventory and supply listsEnsure office supplies are stocked and organizedSupport daily office operations and assist team members as neededRequired Experience & Qualifications7+ years of experience in business operations, administrative support, account support, or office managementExperience working with CRM systems (or ability to learn quickly)Experience with invoicing, billing, or accounts receivableStrong organizational skills and attention to detailProfessional phone and email communication skillsAbility to manage multiple priorities in a fast-paced environmentPreferred ExperienceCRM platforms (HubSpot or similar)eCommerce order managementData entry, reporting, and record maintenanceBilling, payments, and customer account follow-upBenefitsHealth InsuranceDental InsuranceVision InsurancePaid time offVacation PayWhy This RoleFull-time, onsite position (Will not do remote)Key role supporting multiple areas of the businessStable position with opportunity for growth and expanded responsibilityExcellent fit for an experienced professional who enjoys being relied uponBenefits:Dental insuranceHealth insuranceVision insurance