Customer Support & Social Media Specialist

Department: AdministrativeLocation: Philadelphia, PennsylvaniaCompensation: $16.00 - $20.00 / hourDescriptionAre you passionate about animals, people, and creating exceptional client experiences—with a creative edge?2nd Street Animal Hospital is seeking a friendly, motivated, and detail-oriented Customer Service Representative (CSR) & Marketing Coordinator to join our growing team in the heart of Philadelphia.This hybrid role is approximately 80% client service and 20% marketing/outreach, ideal for someone who thrives in a fast-paced, service-driven environment but also enjoys helping to grow our hospital’s community presence and referral network over time.🐾 About Us2nd Street Animal Hospital is a state-of-the-art, AAHA-accredited facility offering advanced surgical care, avian and exotic medicine, and comprehensive diagnostic imaging. Our mission is simple: to provide compassionate, high-quality care to pets and peace of mind to the people who love them.What You’ll Do:Client Service (Primary – 80%)Serve as a welcoming, professional first point of contact for clients—in person, by phone, and via emailSchedule appointments, manage patient check-ins/outs, and process payments with accuracy and careAssist with communication between clients, referring veterinarians, and our medical teamSupport specialty and referral cases by ensuring efficient scheduling and seamless communicationMaintain a calm, empathetic demeanor in a fast-paced environmentUphold our client experience standards through teamwork, kindness, and attention to detailMarketing, Outreach & Referral Coordination (Secondary – 20%)Assist in creating and posting engaging social media content that showcases our services, team, and hospital cultureSupport local outreach, including events, client education initiatives, and partnerships with pet-related businessesHelp design and distribute marketing materials, both digital and printManage online reputation by responding to reviews and comments with professionalismCollaborate with leadership to build and maintain relationships with referring veterinary practicesOver time, grow into a referral coordination role—tracking referral cases, maintaining communication with partner hospitals, and supporting continuing education or community eventsYou’re a Great Fit If You:Have prior customer service experience (veterinary, medical, or hospitality preferred)Are organized, compassionate, and an excellent communicatorFeel comfortable multitasking and staying calm under pressureLove animals and enjoy interacting with both pets and peopleHave an interest or light experience in marketing, outreach, or social mediaAre eager to learn and expand into a community/liaison role over time🌟 Bonus PointsExperience in a veterinary or animal care settingFamiliarity with Canva, Instagram, or other marketing toolsKnowledge of veterinary practice management systems (e.g., ezyVet)Graphic design, photography, or content creation skillsPrior experience in referral coordination or veterinary outreachBenefitsCompetitive compensationHealth benefits, PTO, and 401(k)Pet care discountsA collaborative, mission-driven teamOpportunities for professional growth and CE