Remote Care Advocate

A company is looking for a Care Advocate. Key Responsibilities Provide exceptional service through various channels, acting as a single point of contact for member inquiries Educate members on benefit plans and guide them through their healthcare experience Resolve member complaints and ensure accurate documentation in relevant software Required Qualifications High school diploma or GED 1+ year of healthcare industry work experience Experience in delivering client-focused solutions with direct member contact 1+ year of telephonic verification of medical benefits Medical claims exposure, including ICD-9/10 coding and CPT coding