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Develop and support ServiceNow-based enterprise IT applications that improve talent management processes, including learning, training compliance, foreign language programs, recruiting, selection, and performance management. The role focuses on modernizing web applications, enhancing user experience, and supporting enterprise IT operations.Required QualificationsStrong experience developing ServiceNow applications.TS/SCI with PolygraphExperience with Agile development and Jira.Ability to recommend technical solutions that improve:User Experience (UX/UI)Application modernizationOperational efficiencyQuality and delivery speedExperience analyzing, documenting, and developing:Web applicationsAPIs/web servicesDatabase integrationsExperience generating reports from web-based databases.Experience with GitHub or Subversion for version control.Experience supporting Tier 1, Tier 2, and Tier 3 IT operations using service management platforms.Experience creating IT documentation, including:SOPsKnowledge base articlesDigital workflowsDeployment checklistsArchitecture diagramsSecurity documentationAdministrative processesPreferred QualificationsExperience working with the sponsoring government organization and partner IT teams.Experience with:Learning management applicationsLanguage, compliance, and performance management systemsCloud technologiesNetworking and hosting platformsKnowledge of HTML5, CSS, XML, and JavaScript.Familiarity with WCAG 2.0 AA accessibility standards.Experience with Tableau.RCT Systems offers:Competitive benefits package (medical, dental, vision, life insurance)Immediate 401k vestingGenerous PTO and flexible schedules$500.00 annual technology allowanceRCT Systems is committed and proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex (to include pregnancy and related conditions, sexual orientation, and gender identity), national origin, disability, veteran status, or any other federally protected class.