Director, Operations Delivery Center of Excellence (COE)

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.Position SummaryThe Lead Director, Delivery COE is a senior leadership role responsible for ensuring delivery of complex, high‐impact initiatives that align with organizational priorities. The role provides executive‐level oversight of portfolios, programs, and PMO capabilities, while leading a team of program managers, project managers and Business analysts.The role consistently emphasizes enterprise delivery, strategic alignment, governance, and cross‐functional leadership, particularly in regulated environments such as healthcare Insurance.Position may be remote and/or hybrid depending on candidate location and commute to office.What you will doLead Enterprise Portfolio Management & Strategic DeliveryOversee, own, and direct business Enterprise Portfolio Management processes, prioritization, education, communication, and delivery.Partner with IT and other strategic teams to communicate, coordinate, and collaborate processes, planning, and delivery of Enterprise Portfolio initiatives.Manage senior leadership engagement for strategic initiatives identification and prioritization, CapEx planning, and roadmap alignment.Provide direction and planning for major projects and programs from problem-statement through delivery.Participate in Agile processes (e.g. Planning Increments) by representing Business and strategy and prioritization of Enterprise Portfolio initiatives.Perform and direct business and IT efforts to interpret requirements, designs, estimate impacts, coordination of resources, and leadership reporting and visibility.Facilitate working groups and maintain program oversight within shifting timelines and priorities.Drive and Operationalize Business Continuity GovernanceLead planning, updates, testing, documentation, and cross‐department preparedness for Business Continuity.Partner with enterprise BCM teams to ensure alignment, perform evaluations, and guide improvement efforts.Provide Leadership for Data Governance StrategySet direction, goals, and metrics for Data Governance Manager.Drive data integrity initiatives, incident improvement workstreams, and Salesforce vendor management enhancements.Enhance Operational Excellence & Cross‐Functional DeliveryPartner with IT and business teams to improve Agile PI planning, operational metrics, prioritization, and delivery processes.Contribute to architecture reviews, solution analysis, and enterprise portfolio management improvements.Mentor, Coach & Develop TalentDirectly manage, guide, and grow diverse team of project management and technical resources to support accomplishment of all above goals.Support hiring, onboarding, talent mobility, hybrid-work engagement, and model Heart‐at‐Work behaviors.Directly manage, partner, and coordinate key Strategic Initiatives as assigned.Own and drive high‐visibility initiatives such as audit management, AI implementation and governance, third-party engagement oversight, and data center migration support to high-quality successful delivery.Required Qualifications10+ years' work experience in health care, insurance or related field7+ years' experience in strategic program/project management5+ years' leadership experience leading and coaching a team5+ years' IT project/program management; technology savvy; familiar with Agile methodology; PMP certificationDemonstrated self-starter, and be able to be highly productive in a dynamic, cross-functional, collaborative, high-performance matrix environmentAdept at execution and delivery (planning, delivering, and supporting) skillsDemonstrated ability to effectively manage multiple high-priority programs and projects simultaneously, with impeccable attention to detail and organizationMastery of problem solving and decision-making skillsMastery of growth mindset (agility and developing yourself and others) skillsExcellent written and verbal communication skills, particularly the ability to convey information in an accessible, concise, and clear manner preparing PowerPoint decks for executive level presentationsAbility to influence others without direct management responsibilityAbility to think strategically, adapt quickly and work through ambiguityEducationBachelor's degree preferred/specialized training/relevant professional qualification.Pay RangeThe typical pay range for this role is:$100,000.00 - $231,540.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.For more information, visit https://jobs.cvshealth.com/us/en/benefitsWe anticipate the application window for this opening will close on: 04/03/2026Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.