Field Service Technician

Job Description: Field Service Technician – Berne, IN Position Summary: Strong background in mechanical systems, excellent problem-solving abilities, and a commitment to delivering outstanding customer service. Responsibilities include installing, maintaining, and troubleshooting mechanical equipment on-site to ensure optimal performance. Travel Expectations: Domestic (within U.S.) & Mexico: 50% - 60% Internationally: 10% - 20% Starting Pay Range: $27/hr. - $35/hr. base There will be paid allowances & per diem for car, food, lodging, flights, etc. Essential Job Functions: Install, maintain, and repair mechanical and electrical systems and equipment at customer locations. Diagnose electrical issues and implement effective solutions to minimize downtime. Collaborate with customers to understand their mechanical and electrical needs and provide technical support. Conduct routine inspections and preventive maintenance to ensure the reliability of mechanical and electrical systems. Utilize technical manuals, schematics, and diagnostic tools to perform accurate repairs. Keep detailed records of service activities, including maintenance logs and customer communication. Provide daily field service reports during customer on-site work. Provide on-call support for emergency repairs and technical issues. Collaborate with the engineering team to communicate feedback on product performance and suggest improvements. Provide assistance to the assembly floor and participate in machine debugging. Stay updated on industry trends and advancements to enhance technical knowledge. Adhere to safety guidelines and protocols while working on-site. Experience Required: 3-5 Years in a machine maintenance/field service experience Mandatory Qualification Requirements: Proven experience as a Field Service Technician or similar role. Must be able to read and understand electrical, pneumatic, and mechanical drawings Working knowledge in Windows and Microsoft Office. Excellent troubleshooting and analytical skills. Strong communication and customer service skills. Ability to work independently and manage time effectively. Possess or able to obtain a U.S. Passport. Extensive travel to customer sites is required, domestically and internationally.