Program Supervisor - RGV
Overview:
In this remote role, you lead and train teams delivering culturally competent, trauma-informed support to trafficking survivors. You will collaborate with regional partners to coordinate referrals, conduct trainings, and ensure program quality and safety. You shape service delivery through MOUs, protocols, and staff development, driving impact across communities. This is a mission-driven opportunity to improve outcomes for vulnerable populations while working with a cross-functional team.
Responsibilities:
- Coordinate referrals and documentation across regions for the service population
- Facilitate regional community meetings; draft MOUs and protocols; train partner agencies
- Support Program Director in CSE-IT training sessions for staff and partners
- Supervise and coach staff; ensure accurate needs assessments, service plans, and client contact
- Make safety and permanency decisions in consultation with the Program Director; guide supervisees
- Address performance issues and ensure deadlines and safety requirements are met
- Oversee team scheduling to meet program expectations and budgets
- Maintain travel expenditure, efficiency, and safety compliance
- Provide case guidance to direct reports; ensure timely, accurate guidance
- Attend community meetings and maintain partner relationships without duplications
- Participate in meetings, trainings, and team decisions
- Work evenings, weekends, and holidays as needed
- Other duties as assigned
- Communicate safety concerns up the chain and coordinate with program resources, law enforcement, and medical professionals
- Travel between locations as required
- Meet deadlines set by leadership and state/federal partners
- Maintain BCFS HHS professional standards and dress code
Key requirements:
- Bachelor and Master's degree graduates require 2 years related experience and/or training
- Experience with children/young adults with complex trauma histories; supervisory experience
- Pass pre-employment and random drug screens; background checks
- Acquisition and maintenance of certifications (e.g., TBRI, CPR, First Aid, CSE-IT Super Trainer Certification, State Driver License) as applicable
- Bilingual ability in Spanish strongly preferred
- Ability to work in a fast-paced environment with strong organizational and communication skills
- Knowledge of Human Trafficking Interdiction policies and procedures
- Ability to work independently and as part of a multidisciplinary team
- Demonstrated cultural competence and emotional resilience
- Willingness to travel and work in various locations
- Authorized to work in the U.S. without visa sponsorshipstrong written and verbal communicationcultural sensitivityemotional resiliencecase managementservice planningquality assurance