Client Services Manager - Subrogation

DescriptionSalary Range: $76,000 - $97,000At Afni, we don’t just manage client relationships, we build partnerships that drive measurable outcomes. We are seeking a Subrogation Client Services Manager who demonstrates strong Customer Focus, Strategic Thinking, and Initiative, and who is energized by growing client relationships through innovation, insight, and performance excellence. This role is a critical leader responsible for owning client success, driving operational performance, and expanding opportunities within the client portfolio. *Position is on-site in our Bloomington, IL headquarters*Position PurposeThe Subrogation Client Services Manager serves as the primary point of contact and trusted advisor for assigned clients and internal partners. You will lead with a strong customer orientation, leveraging data, relationships, and innovation to deliver results and proactively grow client programs.Key ResponsibilitiesCustomer Focus & Growth OwnershipAct as the strategic owner of client relationships, ensuring trust, confidence, and long-term partnership successContinuously listen, probe, and identify unmet needs and emerging opportunities within client programsDemonstrate Strategic Thinking & Innovation by ideating and proposing new work streams, enhancements, and efficiencies that expand service scopeTranslate client needs into viable business solutions that drive growth and value creation Strategic Client LeadershipBuild strong partnerships grounded in a deep understanding of client goals, challenges, and business strategiesDeliver consultative insights and position Afni as a solutions-oriented partnerLead business reviews and performance discussions, presenting data-driven insights and recommendationsActively seek feedback and adjust strategies to strengthen relationships and outcomesOperational Excellence & ExecutionPartner cross-functionally to ensure delivery of KPIs, service standards, and quality expectationsUse Analysis & Decision Making to identify performance gaps and drive improvement initiatives Lead problem-solving efforts across stakeholders, demonstrating accountability and ownershipDrive execution with Initiative and persistence, ensuring commitments are metData, Insights & Business ImpactLeverage analytics to identify trends, risks, and opportunitiesPresent complex information in a clear, actionable format to influence decisions Partner with internal teams to support forecasting, reporting, and business case developmentUse data to support both client outcomes and financial performanceFinancial & Compliance AccountabilityMonitor contract adherence and ensure alignment with performance expectationsIdentify and recommend changes that improve profitability and program effectivenessSupport invoicing accuracy and financial documentation alignmentMaintain readiness for audits and ensure compliance with internal and client requirementsCollaboration & CommunicationDemonstrate strong Communication and Teamwork competencies by working effectively across functions Build productive partnerships with internal stakeholders to align on priorities and executionCommunicate proactively to ensure clarity, transparency, and alignment at all levelsWhy AfniAt Afni, we empower our leaders to think strategically, act decisively, and continuously improve. In this role, you will help shape how we deliver value to our clients, not just today, but for the future.RequirementsWhat You BringBachelor’s degree preferred with 3+ years of relevant experience in client services, subrogation, insurance, or BPO environments Proven experience managing client relationships with a focus on growth and retentionStrong analytical, problem-solving, and critical thinking skillsAbility to translate insights into action and influence business decisionsExceptional communication and presentation skillsProficiency in Microsoft Office Suite