Director of Business Operations

My well-established client is seeking a Director of Business Operation to join their fast growing team. This position is responsible for equipment, parts, service, and production support to the commercial baking and food production industry. My client is entering its next stage of growth, with leadership focused on strengthening operations, scalability, and customer experience.This role leads and strengthens internal operations across service, parts, customer support, and end-to-end process execution.Key ResponsibilitiesLead operational improvements across service, customer support, parts, and workflow executionBuild structure and discipline around preventive maintenance, customer service processes, software usage, tracking, and reportingImprove cross-functional communication and handoffs between service, parts, and back-office teamsDrive process improvements that support scalability, consistency, and execution excellenceHelp implement business systems, procedures, and KPIs to improve visibility and performanceEvaluate current processes, identify gaps, and standardize workflows across operationsPartner with leadership to translate growth goals into practical, measurable day-to-day executionQualifications6+ years of leadership experience in a service-driven businessStrong understanding of preventive maintenance programs, customer service workflows, process discipline, tracking, and distribution operations