Service Manager

Cheeky's is a neighborhood seafood restaurant and oyster bar along St. Petersburg's Grand Central District. A mix between a salty Old Florida fish shack and a classic New England oyster bar, with a menu of classic American dishes and something for everyone.We are excited to bring a fresh dining experience to the community, featuring a menu inspired by simple and classic American dishes, seasonal ingredients and bold flavors. Our restaurant is dedicated to creating a warm and inviting atmosphere where guests can enjoy exceptional food and service.Behind the bar we're shaking up classic drinks and serving frozen cocktails. Our wine list is full of small production and natural bottles. Light local beers on tap and a deep list of no & low alcohol drinks round out the menu. We're an easy-going spot with friendly service, good for the whole family. Grab a seat along our sidewalk patio for great people watching (dog-friendly too!) or in the dining room surrounding our horseshoe bar.We are looking for passionate individuals to join our team and help us set a new standard for hospitality in St. Petersburg.Cheeky's Culture: At Cheeky's, we take care of our people. We've developed an unusual company culture focused on creating an environment where talented people can thrive, lifting ourselves, each other and our guests. We achieve this with thorough and ongoing training in the core fundamentals and high-functioning teamwork across the entire organization.We all work to be the FACE of Cheeky's; Focus > Attitude > Care > Effort. If each team member wins in each of these items, everyone wins.CHEEKY'S IS HIRING A SERVICE MANAGER TO JOIN OUR TEAM!As Server Manager, you'll help to lead a dynamic team and create a memorable dining experience for our guests. This isn't just another management position - it's an opportunity to shape the future of hospitality in Tampa Bay while building a team-first culture that celebrates individual growth and authentic service. If you are a proactive team player with a strong work ethic, is detail-oriented, and have a passion for hospitality, we want to hear from you!What Makes Us Different? Real empowerment: Your team makes decisions, and you support themOld Florida hospitality meets modern excellenceCareer growth is our priorityIndustry-leading Compensation And BenefitsWork-life balance that sets the standardPremium product focus: outstanding oysters, craft cocktails, and elevated classicsWhat You'll DoLead and inspire a team of hospitality professionalsCreate moments that matter for guests and staff alikeBuild and nurture our unique team-first cultureDrive excellence while maintaining authenticityDevelop future leaders through mentorship and trainingScheduleFull-time, salaried positionFive days per weekTwo consecutive days offRotating holidaysFlexibility for special eventsTeam ResponsibilitiesTeamwork is the essential element of your position at Cheeky's. Everyone is equally responsible for ensuring the experience of our guests is extraordinary. The words "no" and "it's not my job" are never to be used. Tere are no boundaries in these duties, in addition to the specific job responsibilities listed.The cleanliness and maintenance of the restaurant is everyone's responsibility. Always check the floor, service stations, restrooms, etc. for debris and do not pass it by if you notice that something is needed. If you see something, say something!Compensation & BenefitsQuarterly performance bonusesPaid vacation and sick leaveDining allowanceClear path to advanced leadership rolesJOB DETAILSThe Service Manager is responsible for creating and maintaining an environment where team members thrive, guests receive exceptional service, and Old Florida hospitality comes to life in fresh, exciting ways. This role balances operational excellence with team development, focusing on building a culture of empowerment and growth.Team Leadership & Development (40%)Foster an environment of trust and empowermentProvide mentorship and career development guidanceLead daily pre-shift meetings that inspire and educateConduct performance reviews and development planningIdentify and nurture future leadersCreate and maintain training programsBuild strong, collaborative relationships across departmentsGuest Experience (30%)Ensure consistent, high-quality service deliverySupport team members in making guest-focused decisionsHandle complex guest situations with grace and creativityMaintain and evolve service standardsBuild relationships with regular guestsGuide the team in creating memorable experiencesOperations Management (20%)Optimize front-of-house operations and flowManage scheduling and labor costsMaintain service equipment and suppliesCoordinate with kitchen and bar teamsMonitor and maintain quality standardsAnalyze service metrics and implement improvementsEnsure compliance with health and safety regulationsBusiness Development (10%)Contribute to marketing and promotional strategiesAnalyze sales data and guest feedbackImplement revenue-generating initiativesParticipate in community engagement effortsSupport special events and programmingSUCCESS METRICSTeam DevelopmentEmployee satisfaction scoresInternal promotion ratesTraining program completion ratesStaff retention metricsGuest ExperienceGuest satisfaction scoresReturn guest ratesOnline review ratingsGuest recovery success ratesOperational ExcellenceLabor cost managementService timing standardsHealth and safety complianceRevenue per seat hourBusiness GrowthSales targetsSpecial event revenuePrivate dining bookingsCommunity engagement metricsPhysical RequirementsAbility to stand and walk for prolonged periodsFrequent reaching, bending, and stooping required to serve guests and perform side work.Must be able to lift and carry items up to 25 pounds regularly, such as trays with food and beverages.Ability to move quickly and efficiently between dining and kitchen areas.Manual dexterity required for handling small items (e.g., glassware, silverware) and operating point-of-sale (POS) systems.Work is performed in a fast-paced, indoor and outdoor environment that may include exposure to varying levels of noise and temperature changes.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.EEOCheeky's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, marital status, veteran status, or any other basis protected by local, state, or federal law. Must be eligible to work in the United States.NOTESThis job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.