Customer Service Representative

Company DescriptionHME Medical is a CPAP and Durable Medical Equipment (DME) provider headquartered in Davie, Florida. Our team is dedicated to delivering high-quality respiratory and medical products, ensuring customer satisfaction and improved health outcomes. Located at 10220 W State Rd 84, we pride ourselves on excellent service and being a trusted partner in healthcare solutions. We strive to meet our customers' unique needs with reliability and professionalism.Role DescriptionThis is a full-time on-site role located in Davie, FL, for a Customer Service Representative. The role involves assisting customers with inquiries, providing comprehensive support, and ensuring overall customer satisfaction. Key responsibilities include managing customer orders, addressing concerns and issues promptly, and fostering positive customer relationships. The representative is expected to handle communication via phone, email, and walk-ins, while adhering to company policies and maintaining a high standard of professionalism.QualificationsExperience in Customer Service, with a focus on delivering exceptional Customer Support and ensuring Customer SatisfactionProficient in using customer relationship management (CRM) software and Medical Billing SoftwareFluent in SpanishStrong skills in managing Customer Experience and handling communications effectively with a customer-first approachExcellent verbal and written communication abilitiesProficiency in problem-solving and conflict resolutionAbility to work in a fast-paced environment while maintaining attention to detailHigh school diploma or equivalent required; additional certifications or relevant training is a plus