Program Administrator

OneMagnify is an AI native, platform-enabled B2B digital agency operating at the intersection of data, technology, and creativity. We help complex organizations drive measurable business outcomes by building smarter customer experiences and delivering highly integrated solutions across digital, media, and technology. By combining deep industry expertise with advanced analytics and artificial intelligence, we enable our clients to make better decisions, move faster, and compete more effectively in dynamic markets.This role sits within OneMagnify’s Channel Solutions team, supporting the delivery of automotive customer and dealer programs that run at real scale. You’ll be part of the frontline experience for dealers, repair facilities, and end customers—making sure programs work as designed and issues get resolved the right way. The impact is practical and visible: accurate program execution, reliable data, and customer interactions that reflect the brands we represent.You’ll help ensure automotive incentive, service, and rewards programs actually function in the real world. That means dealers and service personnel get clear answers, customers receive the benefits they’re eligible for, and client commitments defined in Statements of Work are delivered consistently. When something breaks—whether it’s a website issue, eligibility question, or data discrepancy—you’re part of the solution.This role also contributes to OneMagnify’s integrated delivery model. You’ll work across client-owned platforms and proprietary systems, feeding insights back to delivery, operations, and quality teams. The accuracy of your work directly affects reporting, payouts, and client trust—making this role foundational to how programs scale.The impact you'll have:Deliver Reliable Client Program SupportServe as a primary point of contact for Dealers, Independent Repair Facilities, and customers via phone and email, aligned to defined SLAs and client expectationsProvide clear guidance on program rules, eligibility, and technical website issues tied to active automotive programsMaintain consistent follow-through on inquiries so issues are resolved, not just acknowledgedEvaluate Real-World Customer ExperiencesConduct semi-scripted outbound mystery shop calls to dealers and independent repair facilitiesObserve and assess customer service interactions against program guidelinesCapture findings accurately to support quality and program improvement effortsNavigate Systems to Resolve IssuesWork across multiple systems simultaneously, including client-owned platforms and OneMagnify toolsUse Salesforce Service Cloud to manage contact records, cases, and follow-upsApply solution-focused thinking to identify root causes and escalate issues appropriatelySupport Program Operations and Rewards FulfillmentFacilitate dealer and customer rewards programs, including processing financial payouts as defined by client programsEnsure data accuracy and compliance when handling sensitive personally identifiable information (SPII)Partner with operations and delivery teams to keep programs running smoothly end to endCollaborate Across TeamsCommunicate regularly with OneMagnify teammates through Microsoft Teams, email, phone, and on-camera meetingsShare patterns, issues, and feedback that help improve program execution and customer experienceOperate within OneMagnify’s quality standards and documented work practicesWhat You’ll NeedHigh school diploma or equivalent experienceAt least 3 months of customer service experience in a call center, operations, or client-facing environmentClear written and verbal communication skills with a focus on follow-throughComfort working in Microsoft Outlook, Word, and ExcelAbility to navigate multiple systems and resolve basic technical issues in a remote settingExperience handling sensitive customer information with care and discretionA customer-first mindset balanced with accountability to process and accuracyDemonstrated initiative in day-to-day workFuture-Ready Skills (Nice To Have)Familiarity with Salesforce Service Cloud or similar CRM platformsExposure to automotive dealer programs, incentive programs, or rewards fulfillmentExperience working within service-level agreements tied to client contractsComfort working across integrated marketing, data, or technology delivery teamsEarly exposure to automation, QA tools, or AI-assisted workflows in customer operationsBenefitsWe believe great work happens when people have the support and flexibility they need to thrive. Our benefits include medical, dental, and vision coverage, a 401(k) retirement plan, paid holidays, and Flexible Time Off (FTO) so you can take time away to recharge when you need it. We also offer additional programs focused on wellness, financial security, and professional growth.We are an equal opportunity employerWe believe that Innovative ideas and solutions start with unique perspectives. That’s why we’re committed to providing every employee a workplace that’s free of discrimination and intolerance. We’re proud to be an equal opportunity employer and actively search for like-minded people to join our team.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job functions, and to receive benefits and privileges of employment. Please contact us to request accommodation.